Cloud Ops or SaaS Operation

• Working knowledge of Oracle Cloud (OCI) and/or other cloud services
• Hands on experience & experience of Dockers & Kubernetes is necessary.
• Working knowledge & experience of Oracle Cloud (OCI) and/or other cloud services
• Working knowledge & experience of Oracle Database administration and maintenance
• Customer onboarding, provisioning, Go-Live readiness
• Basic knowledge of Gitlab CI-CD and Git tools are mandatory.
• Working knowledge of Linux System Admin
• Automation & scripting skills, terraform, python, shell
• Should be well conversant with SaaS services and products
• Should work closely with Cloud Engineering and Product engineering teams
• Basic Networking knowledge and experience in using Load Balancer tools
• Basic knowledge of access and authorization tools and services like IDCS. IAM, WTSS etc.

Essential Job Functions:

• SaaS and Cloud Ops, analyst will provide support to ERF SaaS Customers, which are in OCI Regions across the glob
• Candidate will do shift coverage with 24 x 7 Operations and need to work on Customer initiated tickets and internal tickets.
• Analyst will work on the tickets, follow change, release, problem, and incident management, and resolve the requests.
• Analyst will work, monitor the progress and also work with the partner teams and customer support teams. He/She will need to join the customer calls, project and Operations call
• Experience Required: Minimum 3+ years of Cloud and customer production support experience.

Qualifications:

Education Qualification & Certifications:

• B. Tech/ M. Tech / BCA / MCA in Computer/Electronics Engineering.

• Graduates/Post-Graduates from any Computer Engineering

• Certifications and Trainings: Cloud Certification like Oracle, Google, Azure, AWS etc will be an advantage.

Skills Required
Python Scripting, Cloud Operations, Shell Scripting