Customer Service Representative

About Bajaj Broking At Bajaj Broking (Bajaj Financial Securities Limited), we are transforming how India invests. Built on speed, innovation, and customer trust, our mission is to deliver a seamless, tech-driven trading experience for millions of investors across the country. We are looking for a customer-obsessed Customer Service Representative to join our growing team. If you love stock markets, enjoy solving client queries, and want to build a rewarding career in fintech operations—this role is for you! What You’ll Do (Key Responsibilities) - Client First: Handle inbound/outbound customer queries via calls and emails, delivering prompt resolutions within defined Turnaround Times (TAT). - Tech Guide: Walk clients through the Bajaj Broking trading app and web portal, troubleshooting technical glitches and guiding them on platform features. - Problem Solving & Escalations: Identify client pain points and collaborate with internal teams (RMS, Tech, Back-Office) to resolve complex issues smoothly. - CRM Management: Maintain accurate, up-to-date interaction records using Salesforce CRM. - Performance Excellence: Deliver on core service metrics, including Customer Satisfaction (CSAT), Average Handling Time (AHT), and quality standards. - Value Addition: Identify cross-selling and upselling opportunities to support revenue growth and enrich the client's trading journey. What We’re Looking For - Experience: 1–3 years in customer support or client operations (experience in a stockbroking or fintech environment is strongly preferred). - Domain Knowledge: Understanding of Indian equity markets, basic trading terminologies, and capital market operations. - Certifications: NISM Series VIII (Equity Derivatives) certification is a plus! - Tech Comfort: Hands-on experience navigating trading apps, web portals, and CRM tools like Salesforce. - Communication: Excellent verbal and written communication skills with a clear, customer-centric approach. Equal Opportunity Employer Bajaj Broking is an Equal Opportunity Employer. Hiring decisions are based purely on merit, performance, and business needs.