Operations Manager- AML KYC

Position: Operations Manager – AML/KYC International Process Location: Chennai Shift: Rotational Shifts (24/7 Operations) Employment Type: Full-Time Job Summary We are seeking an experienced Operations Manager to lead and manage AML/KYC operations for international banking and financial services clients. The ideal candidate will be responsible for driving operational excellence, ensuring regulatory compliance, managing stakeholder relationships, and leading high-performing teams within a fast-paced environment. Key Responsibilities Operations Management - Manage end-to-end AML/KYC operations, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Periodic Reviews, Remediation, and Screening processes. - Ensure compliance with global AML regulations, KYC requirements, and internal policies. - Monitor productivity, quality, SLA adherence, and operational performance metrics. - Drive continuous process improvement initiatives to enhance efficiency and customer experience. - Identify operational risks and implement corrective and preventive actions. Team Leadership - Lead, mentor, and develop Team Leaders and Analysts. - Conduct regular performance reviews, coaching sessions, and succession planning activities. - Foster a culture of accountability, collaboration, and continuous learning. - Manage workforce planning, resource allocation, and capacity management. Compliance & Risk Management - Ensure adherence to AML, KYC, Sanctions Screening, and Anti-Financial Crime regulations. - Support internal and external audits and regulatory reviews. - Escalate high-risk cases and compliance concerns appropriately. - Maintain strong controls to mitigate operational and regulatory risks. Stakeholder Management - Serve as the primary point of contact for clients and senior management. - Present operational performance, MIS reports, and business insights to stakeholders. - Collaborate with compliance, quality, training, and technology teams to achieve business objectives. Reporting & Governance - Prepare and analyze operational dashboards and management reports. - Track key performance indicators (KPIs), quality metrics, and compliance measures. - Drive governance meetings and action plans for performance improvement. Required Qualifications - Bachelor's degree in Business, Finance, Commerce, Banking, or related field. - 8–12 years of experience in AML/KYC operations with at least 3–5 years in people management. - Strong understanding of AML regulations, KYC/CDD/EDD, sanctions screening, and financial crime compliance. - Experience managing large teams within a BPO, Shared Services, Banking Operations, or Financial Services environment. - Excellent analytical, stakeholder management, and problem-solving skills. Preferred Qualifications - CAMS, ICA, ACAMS, or equivalent AML certification. - Experience working with international banking clients. - Exposure to Lean Six Sigma or process improvement methodologies. Key Skills - AML/KYC Operations - CDD & EDD Reviews - Transaction Monitoring - Sanctions & PEP Screening - Regulatory Compliance - Team Management - Stakeholder Management - Performance & SLA Management - Risk Assessment - Process Improvement - Reporting & MIS Location: Chennai Shift Requirement: Willingness to work in rotational shifts, including weekends and public holidays as per business requirements Apply by sharing your resume on - neetu.pillai@teleperformancedibs.com or contact on 9076011128