Role & Responsibilities
- Lead, motivate, and manage a team of customer support associates to achieve daily and monthly performance targets.
- Monitor team performance on key metrics such as productivity, quality, attendance, and customer satisfaction.
- Conduct regular team huddles, coaching sessions, and performance reviews.
- Handle customer escalations and ensure timely resolution.
- Ensure adherence to company policies, processes, and service-level agreements (SLAs).
- Prepare and maintain daily, weekly, and monthly performance reports.
- Collaborate with internal teams to improve operational efficiency and customer experience.
- Identify training needs and support the development of team members.
- Drive employee engagement and maintain a positive work environment.
Preferred Candidate Profile
- Graduate in any discipline.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Good analytical skills with the ability to interpret performance data.
- Comfortable working in rotational shifts and a fast-paced environment.
- Proficient in MS Excel and other Microsoft Office applications.
- Customer-focused with the ability to manage multiple priorities effectively.
Perks & Benefits
- Competitive salary with performance-based incentives.
- Growth and career advancement opportunities.
- Comprehensive training and leadership development programs.
- Health insurance and employee wellness benefits.
- Paid leaves and statutory benefits.
- Employee recognition and rewards programs.
- Dynamic, inclusive, and collaborative work environment.
Education
MBBS, Doctor of Public Health (DrPH), Doctor of Physical Therapy, Bachelor Of Computer Application (B.C.A), Master OF Business Administration (M.B.A), Doctor of Psychology (Psy. D./D. Psych.), Master in Computer Application (M.C.A), Doctor of Veterinary Medicine (DVM), Master of Law (M.L/L.L.M), Bachelor Of Technology (B.Tech/B.E), Doctor of Medicine (M.D/M.S), Master of Library & Information Science (MLIS), Doctor of Optometry, Bachelor of Business Administration (B.B.A), Doctor of Pharmacy (PharmD), Master of Public Administration (MPA), Masters in Technology (M.Tech/M.E), Bachelors of Law (B.L/L.L.B), Bachelor of Dental Surgery (B.D.S), Doctor of Dental Surgery/Medicine (DDS/DMD), Doctor of Business Administration (DBA), Post Graduate Diploma in Computer Applications (PGDCA), Doctor of Nursing Practice (DNP), PGDM, Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Homeopathic Medicine and Surgery (BHMS), Post Graduate Programme in Management for Executives (PGPX), PGP
Skills Required
Team Handling
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