Assoicate Analyst - MST Operations

Job Summary:

Merchandise Service Team (MST) is responsible to deliver quality customer service while maintaining a store that is clean, safe and stocked with products our customers need.

The MST Associate analyst is responsible for quality audit of the bays executed by MST team and support the strategy execution of Labour Capacity, Vendors and Field Merchandising Teams.

Roles & Responsibilities:

Core Responsibilities:

• Responsible for supporting the MST teams at the stores while executing processes across Resets & Services.
• Work on the most recently executed resets, largest labour hour projects on auditing the reset execution.
• Partners with SSC - B (Bangalore) and SSC - M (Mooresville, US) teams
• Assists with troubleshooting while quality audit of the bays executed by MST team.
• Disciplined approaches to data policies, data quality, data management and business processes
• Owns the communication and progress updates on a daily basis for resets & services.
• Compliance to all Trackers

Years of Experience:

• 1-2 Years of Experience

Education Qualification & Certifications (optional)

Required Minimum Qualifications :

• Bachelor s Degree

Skill Set Required

Primary Skills (must have)

• Understanding of Retail Industry (local or global)
• Strong communication skills - ability to comprehend, articulate and seamlessly communicate locally and globally
• Intermediate Excel and Microsoft Office Application

Secondary Skills (desired)

• Retail Experience

Role: Technical Support - Non Voice

Industry Type: Retail

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: Any Graduate

PG: Any Postgraduate

Skills Required
Data Quality, Data Management, Troubleshooting, Labour, Supply Chain, Product Management, Operations, Quality Audit, Customer Service