International Banking Process

We are looking for dynamic and customer-focused professionals to join as a Customer Support Executive, you will be responsible for delivering exceptional service to international banking customers by resolving queries efficiently while maintaining high quality and compliance standards.

Key Responsibilities:

• Handle inbound customer interactions professionally and courteously.
• Resolve customer queries related to banking products, accounts, payments, and general service requests.
• Provide accurate information while ensuring excellent customer satisfaction.
• Update customer records and document interactions accurately.
• Meet quality, productivity, and customer satisfaction KPIs.
• Follow company policies, banking regulations, and data security guidelines.
• Escalate complex issues to the appropriate team when required.
• Work collaboratively with internal teams to ensure timely issue resolution.

Eligibility:

• HSC with experience
• Graduate Freshers and experienced candidates are welcome to apply (as per hiring criteria).
• Excellent English communication skills.
• Strong problem-solving and customer service skills.
• Comfortable working in rotational shifts.

Skills Required:

• Excellent verbal and written communication.
• Customer-centric approach.
• Active listening and interpersonal skills.
• Basic computer knowledge and typing skills.
• Ability to multitask in a fast-paced environment.
• Team player with a positive attitude.

Why Join

• 5-day working week.
• Attractive salary with performance incentives (as applicable).
• Professional training and career growth opportunities.
• Exposure to global banking operations and international customer service.
• Friendly and inclusive work environment.

Contact- Shreya 9987502996/ [HIDDEN TEXT]

Education
Master OF Business Administration (M.B.A), Master of Library & Information Science (MLIS), Bachelor of Business Administration (B.B.A), Master of Public Administration (MPA), Doctor of Business Administration (DBA), PGDM, Post Graduate Programme in Management for Executives (PGPX), PGP
Skills Required
calling , Customer Satisfaction, AHT, KPI, Night Shift, Inbound Calling, Outbound Calls