About Delta Tech Hub :
Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
We are seeking a Technical Product Engineer at the Senior level to join our dynamic product engineering team. This role is pivotal in bridging technical depth with strategic product thinking to deliver high-quality, scalable solutions in the airline domain. You will own and drive the technical roadmap, collaborate across functions, and ensure delivery excellence with a focus on continuous improvement and customer-centricity.
Key Features of a Retail Platform in Airlines :
Offer Management :
- Dynamically create and bundle offers (e.G., flight + seat + baggage + lounge access).
- Tailor offers based on customer preferences, loyalty status, and travel history.
Dynamic Pricing :
Real-time pricing based on demand, competition, and customer segmentation.Uses data analytics and AI to optimize revenue.Omnichannel Distribution :
Supports direct channels (airline website, mobile app) and indirect channels (travel agencies, GDS).Ensures consistent experience across all touchpoints.Personalization :
Uses customer data to personalize offers and communications.Enhances customer experience and increases conversion rates.Ancillary Sales :
Enables selling of non-flight products like seat upgrades, meals, Wi-Fi, insurance, etc.Drives incremental revenue.Integration with NDC (New Distribution Capability) :
Supports IATA’s NDC standards for modern retailing through APIs.Facilitates richer content and direct relationships with customers.Analytics & Insights :
Tracks customer behavior, sales performance, and market trends.Helps in refining strategies and improving ROI.PRIMARY FUNCTIONS (RESPONSIBILITIES) :
Product Vision & Technical Strategy :
Translate product vision into actionable technical initiatives and milestones.Align a technical roadmap with business goals and broader product strategy.Serve as a key contributor in shaping architectural and design decisions.Ensure that the work is strategically aligned to portfolio mission and engage with other TPE’s to align and manage dependencies within portfolio and across portfoliosAgile Product Ownership :
Actively participate in all Agile ceremonies : planning, stand-ups, reviews, and retrospectives.Create, prioritize, sequence, and maintain the product backlogLead backlog grooming and ensure stories are well-defined and ready for sprint cycles.Balance delivery between new features, technical debt resolution, and maintenance.Technical Backlog & Story Management :
Prioritize and manage backlog focusing on infrastructure, architecture, and enablers.Assist with the elaboration of Features into user stories that are detailed enough to be achieved in every sprintWrite and refine user stories with clear acceptance criteria and business context.Ensure continuous grooming and planning readiness for upcoming sprints.Bug Triage & Issue Management :
Lead bug triaging with QA and engineering to evaluate severity and root cause.Drive prioritization of fixes based on business impact and urgency.Oversee resolution of production issues and maintain clear communication with stakeholders.Cross-Functional Collaboration :
Act as the bridge between product, engineering, QA, architecture, and business teams.Gather and articulate technical requirements aligned with business needs.Build alignment and clarity across all involved teams.Technical Oversight & Quality :
Contribute to architectural design, API standards, integration frameworks, and non-functional requirements (security, performance, scalability).Ensure technical feasibility and delivery integrity of proposed solutions.Monitor sprint execution and mitigate blockers with the team.KPIs, Delivery, and Continuous Improvement :
Track and analyze Engineering KPIs, release velocity, defect density, and system health.Drive retrospectives and process enhancements.Champion innovation and engineering excellence within the team.WHAT DO YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS) :
Bachelor's or Master’s degree in Computer Science, Engineering, or a related technical field.3-6 years of experience in software product development, with at least 2 years in a technical product / engineering lead role.Strong understanding of Agile development practices, CI / CD, and DevOps pipelines.Proven experience in managing technical backlogs, writing user stories, API testing and stakeholder engagement.Prior exposure to airline, travel, or transportation systems is a strong plus.Technical proficiency across backend, frontend, APIs, cloud platforms (AWS / Azure), and monitoring tools.BEHAVIORAL COMPETENCIES : (Aligned with Airline Core Values)
Team Collaboration & Culture : Champion collaboration and team-first mindset across all levels.Customer-Centric Mindset : Prioritize internal and external user needs in every decision.Motivation & Empowerment : Inspire team ownership and high performance.Ownership & Accountability : Drive initiatives with end-to-end ownership and a sense of urgency.Stakeholder Engagement : Build trusted relationships with cross-functional teams and leadership.WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS) :
Experience from airline or travel domain