Job Title : Head – Learning & Development
Function : Human Resources
Location : Mumbai
Role Overview :
The Head – L&D will be responsible for designing and executing the overall learning strategy for Hamleys India. This role will focus on building a culture of continuous learning and capability enhancement across stores, HO, and leadership teams, aligning development initiatives with business goals, customer experience, and brand ethos of Hamleys.
Key Responsibilities :
1. Learning Strategy & Framework
- Develop and implement an integrated L&D strategy aligned with Hamleys’ business objectives and employee lifecycle.
- Identify current and future capability needs across retail operations, customer service, and leadership layers.
- Build a structured learning roadmap for different employee segments – frontline, store managers, HO, and leadership teams.
2. Capability Building & Program Design
Design and deploy training programs to enhance customer engagement, storytelling, and experiential retail excellence.Curate product knowledge and brand immersion modules in collaboration with merchandising and marketing teams.Lead development of e-learning and blended learning formats to ensure scale and consistency across geographies.3. Leadership Development
Partner with business heads and HR to identify high-potential talent and create customized development journeys.Drive leadership workshops, coaching interventions, and succession planning readiness for key roles.4. Learning Operations & Governance
Build and manage the annual L&D calendar and budget.Ensure effective measurement of training ROI and impact on performance, productivity, and customer experience.Maintain quality and standardization of all L&D initiatives across stores and HO.5. Stakeholder & Vendor Management
Partner with internal stakeholders, external trainers, and content providers for high-impact programs.Collaborate with the global Hamleys team for alignment on brand-driven learning initiatives and best practices.6. Employee Engagement & Learning Culture
Promote a culture of learning through gamified interventions, recognition of learning champions, and digital tools.Embed learning into performance reviews, development plans, and onboarding journeys.Key Skills & Competencies :
Strategic thinking with strong business acumen.Deep understanding of retail training, customer experience, and behavioural learning.Expertise in instructional design, facilitation, and digital learning solutions.Excellent communication, influencing, and stakeholder management skills.Strong analytical orientation with ability to link learning outcomes to business metrics.Qualification & Experience :
Master’s degree / MBA in HR, Organizational Development, or related field.8–12 years of experience in Learning & Development, with at least 5 years in a leadership role within retail, hospitality, or consumer-facing organizations.Exposure to managing pan-India training operations preferred