ServiceNow Automation Consultant

Key Responsibilities

• Design and implement Agentic AI-driven workflows in ServiceNow for task automation, intelligent recommendations, and contextual decision support.
• Develop and configure Conversational AI solutions using ServiceNow Virtual Agent, NLU models, custom intents, and third-party integration for enterprise use cases.
• Build and extend Generative AI capabilities leveraging ServiceNow’s Gen AI features for knowledge article summarization, case deflection, and intelligent content generation.
• Integrate AI models (ServiceNow-native and external LLMs / ML APIs such as OpenAI, Azure OpenAI, Google Vertex, etc.) with ServiceNow workflows.
• Ensure AI governance, security, fairness, and ethical use of generative models aligned with organizational and compliance standards.
• Collaborate with architects, business analysts, and stakeholders to capture requirements for AI-enabled enhancements.
• Mentor junior developers and contribute to best practices, coding standards, and knowledge sharing.
• Troubleshoot, optimize, and improve AI model performance, ensuring seamless end-user experiences.

Required Skills and Experience

Preferred Qualifications