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Verticurl
Client Services ManagerVerticurl • Coimbatore, Tamil Nadu, India
Client Services Manager

Client Services Manager

Verticurl • Coimbatore, Tamil Nadu, India
16 days ago
Job description

Role Summary


Verticurl is looking to hire a Client Services Manager to join our Client Servicing team in India. This is a hybrid role, combining account management responsibilities with hands-on consulting support. The individual will act as a subject matter resource on B2B and B2C marketing engagements, supporting proposals, pre-sales activity, and delivery on existing client accounts.

This role suits a smart, hands-on professional who is comfortable moving between strategic client conversations and detailed proposal or delivery work, without requiring a large supporting team.


Key Responsibilities


Client Servicing and Account Management

  • Support day-to-day account management for a portfolio of client engagements across B2B and B2C sectors.
  • Act as a point of coordination between clients, internal delivery teams, and Verticurl leadership.
  • Track project status, timelines, and deliverables to ensure client satisfaction and quality standards are met.
  • Support in preparing monthly and quarterly business reviews, sharing marketing insight and platform performance.
  • Build strong working relationships with client stakeholders, partners, and internal cross-functional teams (Ogilvy, VML, GroupM, and other WPP entities).


Pre-Sales and Proposal Support

  • Support pitch presentations and proposal preparation, particularly on non-technical and commercial narrative sections.
  • Collect client briefs and requirements for new opportunities and translate these into structured proposal inputs.
  • Assist in structuring customer journeys, campaign strategies, and engagement plans as part of solutioning.
  • Coordinate with subject matter experts (Technology, Creative, Data) to consolidate proposal content into client-ready output.
  • Support contract and Statement of Work coordination as required.


Consulting and Advisory

  • Serve as a subject matter resource on B2B and B2C marketing best practices, including CRM, CDP, and marketing automation fundamentals.
  • Help identify relevant marketing KPIs for clients and highlight areas of improvement.
  • Support the development of client success plans outlining critical success factors and recommendations.
  • Stay current on MarTech, CX, and AI trends relevant to client industries.


Candidate Profile

Qualifications

  • Bachelor's or Master's degree in Marketing, Business, or a related field.
  • 5+ years of relevant experience.
  • Prior exposure to data-driven marketing in an agency environment or client-side role of similar scope.


Area and Requirement

Industry Exposure - MarTech / AdTech space, with B2B and B2C engagement experience

Platform Familiarity - Exposure to CRM, CDP, marketing automation, commerce, or web analytics tools

Reporting - Strong Excel and BI reporting skills

Communication - Strong verbal and written English communication

Working Style - Comfortable working independently and as part of a multi-cultural, multi-agency team

Mindset Proactive, resourceful, detail-oriented, and comfortable with a high volume of concurrent work

Analytical Ability - Able to structure processes, identify gaps, and propose practical solutions

Orientation - Results-oriented, deadline-driven, and growth-minded


Ideal Candidate Traits

  • Hands-on and execution-focused, not purely strategic or purely administrative.
  • Able to independently draft proposal content and account update documentation with minimal supervision.
  • Comfortable operating in a hybrid role that blends account coordination with light consulting deliverables.
  • Growth mindset, with interest in developing into a broader consulting or client leadership role over time.
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Client Services Manager • Coimbatore, Tamil Nadu, India

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