Senior Analyst - Client Services

Overview

To service a portfolio of Client and / or Reinsurer ledger accounts pertaining to one geography / region. Ensuring balances are collected and paid in accordance with contractual requirements or pre-defined service standards. How you'll make an impact Senior Advisor • Where required, perform accurate authorising in accordance with the Payment Authorisation Manual • Develop a sound understanding of the business process • Work independently (or with the Technical Team / AM / CSA) to manage and resolve queries from Clients and Claims adjusters / Reinsurers, seeking assistance as required, ensuring escalation where necessary, and resolution with minimum delay • Manage workload / volumes and delivery expectations as per business requirement • Ensure adherence to compliance and operate within the guidelines of internal and external regulators. Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company. • Ensure ongoing, effective relationships with stakeholders (Internal/external) • Ensure all relevant reports (Operational and Financial) are reviewed on a timely basis and relevant comments are updated Works proactively with peer group and team members to share knowledge to achieve the best results for the clients / markets About you Knowledge: •Graduate from Commerce Background • Working knowledge of Computers (Technological efficient) • Relevant Insurance / Reinsurance industry experience would be beneficial • Awareness of basic accounting fundamentals (debit/credit) Skills: • Business Communication – Written & Verbal • Analytical skills (including but not limited to - Eye for detail, Interpretation of documents) • Basic MS Office Skills (especially, Excel and Word) Ability: • To prioritise and organise tasks with minimum assistance from others • Demonstrate a level of Logical Thinking • To be coachable