| City : Mohali | State : Punjab (IN-PB) | Country : India (IN) | Requisition Number : 45459 |
| Job Description | |
| Business Title | Senior Manager- Customer Service & Sales Support |
| Global Job Title | Mgr II Customer Services |
| Global Function | Business Services |
| Global Department | Customer Services |
| Organizational Level | 6 |
| Reporting to | Senior Manager Sales Operations & Customer Service Lead |
| Size of team reporting in and type | 40 |
| Role Purpose Statement | Bunge Limited ( NYSE: BG) is a leading global agribusiness and food company operating in over 40 countries with approximately 35000 employees. Bunge buys sells stores and transports oilseeds and grains to serve customers worldwide; processes oilseeds to make protein meal for animal feed and edible oil products for commercial customers and consumers; produces sugar and ethanol from sugarcane; mills wheat corn and rice to make ingredients used by food companies; and sells fertilizer in South America. Founded in 1818 the company is headquartered in White Plains New York. Bunge has implemented a Shared Services Center in Mohali India to support Global Operations in areas of Finance & Accounting Trade Operations Treasury and IT Support and other back-office support Services. This pivotal role involves driving process automation enhancing business intelligence capabilities ensuring robust governance fostering talent development and optimizing collaboration across various functions. The Senior Manager will be instrumental in translating business objectives into actionable strategies leading diverse projects and ensuring operational excellence across their sphere of influence. The ideal candidate will possess a strong blend of strategic thinking hands-on operational leadership and a proven ability to leverage data and technology for continuous improvement. |
| Main Accountabilities | The Senior Manager will be responsible for a dynamic portfolio of initiatives including but not limited to: 1. Operational Excellence & Process Automation: * Drive Automation Projects: Lead initiatives to minimize manual errors and automate recurring tasks * Enhance Operational Workflows: Spearhead projects to streamline communication channels improve process management * Provide Operational Support: Oversee and resolve critical operational issues including order cancellations late orders change orders and delivery tracking implementing root cause analysis (RCA) as necessary. 2. Business Intelligence & Performance Management: * Develop & Utilize BI Tools: Lead the design and enhancement of Business Intelligence solutions (e.g. SPOT SC Daily - Power BI Analytics FS EMEA Dashboards) to improve visibility and analysis capabilities for customer service and supply chain teams * Data Analysis & Reporting: Analyze performance data identify trends provide insights and ensure accurate KPI calculations (Monthly TAT KPI) * Continuous Improvement Tracking: Design and develop trackers to monitor contract-related issues and the impact of external & internal changes fostering continuous improvement 3. Governance & Compliance: * Establish & Maintain Governance Frameworks: Govern Quality Food Safety (QFS) transition export processes and Customer Service operations identifying improvement opportunities * Operational Control: Oversee daily and weekly huddle meetings to address operational issues and implement tracking mechanisms for critical tasks * Policy & Process Adherence: Ensure all departmental activities comply with internal policies industry regulations and company-wide standards 4. Leadership Mentorship & Talent Development: * Team Leadership: Lead motivate and manage a team of professionals fostering a culture of accountability collaboration and continuous learning * Mentorship & Training: Provide guidance on Supply Chain Operations related issues conduct cross-training programs and facilitate talent development initiatives * Skill Enhancement: Arrange and deliver training sessions on critical topics or processes * Conflict Resolution: Actively engage in issue resolution conflict management and risk mitigation within the team and across functions 5. Cross-functional Collaboration & Stakeholder Management: * Strategic Collaboration: Collaborate effectively with internal departments (e.g. Sales PGM Production Customer Service) and external partners to achieve shared goals * Customer Engagement: Drive initiatives to improve customer engagement such as supporting sales chasing efforts to secure monthly contracts and managing customer inventory & order management * Project Management: Oversee and coordinate multiple complex projects from conception to completion ensuring timely delivery and alignment with strategic objectives |
| Knowledge and Skills | |
| Behavior | Improve Bunges outcomes by making data-driven decisions keeping the customer at the forefront of all they do and proactively gaining insight into the global strategy. Collaborate effectively communicate with others and take initiative to continually develop themselves. Pursue opportunities to solve problems and take action while maintaining the ability to manage work even in times of challenge or change. |
| Technical | * Exceptional Leadership & Inspirational Ability: Proven capacity to lead mentor and develop high-performing teams fostering a positive and productive work environment * Strategic & Analytical Acumen: Ability to analyze complex operational data identify trends make data-driven decisions and formulate long-term strategies * Problem-Solving & Decision-Making: Adept at diagnosing complex operational issues and implementing effective sustainable solutions * Strong Communication & Interpersonal Skills: Excellent verbal and written communication presentation and negotiation skills for effective interaction with all levels of the organization and external stakeholders * Project & Change Management: Demonstrated ability to manage multiple projects concurrently drive change and achieve desired outcomes within scope time and budget * Process Optimization Expertise: A deep understanding of process improvement methodologies and a passion for automation and efficiency gains * Business Acumen: Strong understanding of market dynamics customer needs and the overall business landscape to drive impactful initiatives * Adaptability & Resilience: Ability to thrive in a fast-paced dynamic environment and lead teams through change |
| Education & Experience | * Bachelors degree in Business Administration Supply Chain Management Engineering Data Science or a related field is required. A Masters degree or MBA is preferred * Minimum of 12-14 years of progressive experience in an operational management or leadership role with a proven track record in process improvement automation and team leadership * Demonstrated experience with ERP systems (e.g. SAP) Business Intelligence platforms (e.g. Power BI) and CRM systems (e.g. Salesforce) * Proven ability to develop and implement strategic plans that drive operational efficiency and business growth * Strong experience in budget management financial analysis and resource allocation * In-depth knowledge of supply chain operations customer service processes and relevant industry regulations |
At Bunge (NYSE: BG) our purpose is to connect farmers to consumers to deliver essential food feed and fuel to the world. As a premier agribusiness solutions provider our team of 34000 dedicated employees partner with farmers across the globe to move agricultural commodities from where theyre grown to where theyre neededin faster smarter and more efficient ways. We are a world leader in grain origination storage distribution oilseed processing and refining offering a broad portfolio of plant-based oils fats and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored innovative solutions that address evolving consumer needs. With 200 years of experience and presence in over 50 countries we are committed to strengthening global food security advancing sustainability and helping communities prosper where we operate. Bunge has its registered office in Geneva Switzerland and its corporate headquarters in St. Louis Missouri. Learn more at .
Every day our people exemplify these values which represent Bunge at its core:
We Are One Team Collaborative Respectful Inclusive
We Lead The Way Agile Empowered Innovative
We Do Whats Right Safety Sustainability With Integrity
If this sounds like you join us! We value and invest in people who believe in our purpose and are excited to live it every day people who are #ProudtoBeBunge
Required Experience:
Senior Manager
Senior Manager Sales Operations • Mohali, Punjab, India
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