Initial Level Calling Role Voice Process Executive

Initial Level Calling Role Voice Process Executive Job Description Responsibilities/: Inbound and Outbound Voice Support/: Use professional phone manners, attentive listening, and problem/-solving techniques to manage a high volume of incoming client calls and carry out organised outbound exchanges. Issue Resolution & Escalation Management/: Identify client questions, troubleshoot problems, provide prompt solutions, and properly escalate complicated situations to supervisors or specialised tier/-two teams. Customer Relationship & Value Delivery/: To foster trust, maintain accounts, and raise overall customer satisfaction /(CSAT/) and Net Promoter Scores /(NPS/), provide courteous, sympathetic, and brand/-consistent service. CRM System Management & Interaction Logging/: Using Customer Relationship Management /(CRM/) systems, accurately record interaction notes, customer account information, call disposition codes, and resolution steps in real time. Respect for SLA and Quality Standards/: Ensure adherence to call scripts, privacy protocols, communication norms, and performance indicators such as Average Handling Time /(AHT/). Experience/: 0 to 3 yrs Education/: 8th, 10th, 12th or Above If Interested Please do Send your CV along with you Informations as below to Mail Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: Warm regards, HR/- Maria