Job Title: Communication Coach/L&D Trainer
Department: Business Development
Location: On-site
Employment Type: Full-time/Part-time
Key Responsibilities
- Coaching & Training:
- Design and deliver training programs focused on soft skills, email etiquette, and phone communication tailored for the business development teams.
- Conduct workshops and one-on-one coaching sessions to address individual and team needs.
- Provide live coaching and feedback on email drafts and customer calls.
Soft Skills Development:
- Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement.
- Coach BDAs on building rapport and trust with customers.
Email Communication Training:
- Guide BDAs on writing concise, professional, and engaging email responses.
- Teach techniques for personalizing customer communication.
Phone Communication Training:
- Develop strategies for effective discovery and follow-up calls.
- Train on managing tone, clarity, and confidence during phone conversations.
- Provide role-play scenarios and real-time feedback for call handling.
Performance Tracking & Feedback:
- Evaluate the BDAs' progress by reviewing email responses, call recordings, and mock scenarios.
- Offer constructive feedback and actionable steps for continuous improvement.
- Collaborate with managers to ensure the training aligns with team and organizational goals.
Content & Material Development:
- Develop communication training materials, guides, and frameworks for internal use.
- Create role-play scenarios and exercises to simulate real customer interactions.
Skills Required
Customer Engagement, email etiquette , Phone Communication, Active Listening, Conflict Resolution, Empathy, Persuasion, Feedback, Training, Performance Tracking, Coaching
