International Customer Support

Key Responsibilities:

* Handle inbound customer queries via calls, emails, and chats.

* Provide Tier-2 customer support with a focus on timely issue resolution and customer satisfaction.

* Assist candidates with recruitment-related queries and support portal navigation.

* Log and track customer interactions using ticketing tools (ServiceNow preferred).

* Escalate unresolved issues to the appropriate teams.

* Meet SLA, quality, and productivity targets while maintaining high service standards.

* Update process documentation and follow company policies and GDPR guidelines.

Skills Required :

* 1–3 years of Customer Service/International BPO experience (Freshers with excellent communication may also be considered).

* Excellent verbal and written English communication.

* Experience with CRM/Ticketing tools (ServiceNow preferred).

* Basic knowledge of Microsoft Office.

* Strong problem-solving skills with a customer-first approach.

Shift Details:

* Rotational shifts aligned with US time zones.

* Flexible work week (Mon–Fri, Tue–Sat, or Wed–Sun).

Education
Bachelor of Applied Science (BAS), Bachelor in General Studies (BGS), Post Graduate Diploma in Business Management (PGDBM), Associate of Arts, Post Graduate Programme in Management for Executives (PGPX), Bachelor of Interdisciplinary Studies, PGP
Skills Required
Service Now, Ticketing Tools, Communication Skills, Customer Support, Email Support, Voice Process, Client Interaction, International Customer Support, International Bpo, AHT, CSAT, International Voice, KPI, Snow, Voip, Inbound Calling, Sla, Chat Support, Customer Service, Bpm