Patient Counsellor

About the Company

Qi Spine clinics transform and improve the lives of hundreds of patients suffering from back and neck pain across the country every day. QI Spine clinic is India's 1st chain of medical centers for the accurate diagnosis and non-surgical treatment of back and neck pain, in both chronic and severe cases. Founded in 2011, we now have 22 clinics across 5 cities (Mumbai, Delhi, Pune, Bangalore and Hyderabad). With over 200 spine specialists, and an expert orthopedic panel comprising of India's leading spine surgeons, rheumatologists and other experts, we are the world's largest team of medical professionals dedicated to understanding, researching, diagnosing and treating spinal disorders. The medical team at QI Spine clinic is required to undergo a specialized training, devised by a senior team of Drs and surgeons to recognize and treat over 100 different types of back pain. QI Spine clinic today has a success record of 91% in treating even the most severe conditions. We have delivered complete non-surgical recovery to over 13000 patients, who had been prescribed surgery. Our greatest win is the use of technology to eliminate the blind spot in the detection of the cause of back pain. QI has thus, sparked a knowledge based, positive health revolution in India.

About the Role

Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.

Responsibilities

• Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.
• Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient.
• Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision.
• Ensuring that all sales interactions are done in a patient-centric approach.
• Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts.
• Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery.
• Establishing a tone of empathy that helps to resolve any patient complaints or conflicts.
• Prioritize patient satisfaction throughout the patient journey to build long-term relationships.
• Collaborate with calendar management team to optimize scheduling and streamline patient interactions.
• Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment.
• Responsible for day-to-day operations & overall financial performance of the clinic.
• Maintain counselor reports daily.
• Coordinating with finance department (Invoices, Getting Discount Approval, Billing).

Qualifications

• HSC/Graduate
• Must know Microsoft Excel
• Previous experience in patient counseling, customer service, or related roles, with a focus on grooming
• Proven sales experience and the ability to meet or exceed sales targets
• Excellent interpersonal and communication skills, with a genuine passion for patient care
• Software Efficiency

Locations

• Mumbai
• Pune

Shift Timing

Any shift timing of 8 hours between 7:00 AM to 9:00 PM, (should be flexible with the shifts)

Skills Required
Microsoft Excel, patient counseling , Sales Experience, Customer Service