Support Engineer 2

Description

As a Support Engineer II your role involves conducting investigations on front-end applications. This includes capturing information applying fix tools shadowing end users and testing workflows internally and externally. Backend techniques to be used. including capturing log files querying tables updating database fields and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes activities resolutions and knowledge articles throughout the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual.

Responsibilities

Basic Qualifications ;

A minimum of five years experience and a bachelors degree including:

An academic qualification in computer science engineering information systems software engineering or a related field.

Preferred Qualifications:

3-5 years experience in application support client/customer support incident management problem management and change management.

Knowledge on SQL

Readiness to work during the shift from 5.30PM to 2.30AM IST.

Outstanding interpersonal abilities and adapt at efficient communication with collaborators across various regions of the globe.

Prospective employees need to be ready to work in different shifts and provide on-call support outside standard hours as needed.

Work with Development Engineering and Project teams to resolve escalated issues.

Hybrid work requirement.

We encourage candidates from all backgrounds to apply.

Employer Description

Only Oracle brings together the data infrastructure applications and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. Thats why were committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point let us know by emailing or by calling 1- in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veterans status or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Qualifications

Career Level - IC2

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1