Manager - QA - Andheri Seepz,Jewelery Manufacturer(Exporter)

Key Responsibilities:

Quality Management & Compliance

• Establish and implement quality assurance systems, procedures, and standards across manufacturing operations.
• Ensure compliance with customer specifications, export regulations, EU assay requirements, plating standards, and organizational quality parameters (FTA/FTP).
• Conduct in-process and final product inspections, audits, and quality validations to ensure consistent product quality.

Process Control & Improvement

• Identify quality gaps, perform root cause analysis, and implement corrective and preventive actions (CAPA).
• Collaborate with production and design teams to resolve technical quality issues and drive continuous process improvements.

Vendor & Client Coordination

• Coordinate with sales, marketing, vendors, and customers to address quality concerns, complaints, and feedback.
• Prepare and maintain quality certifications and documentation required for customer compliance and export shipments.

Team Management, Training & Reporting

• Lead, mentor, and develop the Quality Control team by assigning responsibilities and monitoring performance.
• Conduct quality training programs for production and sales teams to promote quality awareness and best practices.
• Analyze internal and external quality rejections, prepare reports for management, and recommend improvement initiatives to enhance product quality, operational efficiency, and customer satisfaction.

Qualification

• Graduate

• Postgraduate in Gemology, Quality Management.

Experience

• Minimum 8+ years of experience in Quality Assurance within the gems & jewelry

industry.

• Strong exposure to international quality standards specially US market.

• Hands on experience in diamond grading, gemstone certification, & jewelry

manufacturing QA processes.

Skills & Competencies

• In-depth knowledge of diamond grading, gemstone, metal standards etc.

• Strong problem-solving skills with attention to detail.

• Stakeholder management skills.

• Proficiency in ERP.

• Proactiveness & solution oriented approach.

Skills Required
Documentation, Leadership, Team Management Skills, Diamonds, Problem-solving, Metals, Communication, Audits, Process Improvement