Post Sales Executive

Skills Required

Communication
MS Office (Word, Excel, Powerpoint)
Good communication skills

Job Function

Customer Relationship Management

Industry

Construction

Work Mode

On-site

Experience Required

2 - 5 years

Salary

-

Job Description

Key Responsibilities

• Customer Relationship Management: Serve as the single point of contact for clients post-sales, addressing queries and concerns with a professional, solution-oriented approach.

• Documentation & Compliance: Manage all post-booking documentation, including agreement registration, KYC verification, and possession-related formalities.

• Financial Coordination: Diligently track and follow up on payment schedules and outstanding dues to ensure timely collection.

• Cross-Functional Liaison: Coordinate effectively with the Sales, Legal, Accounts, and Site teams to streamline operations and ensure project milestones are met.

• Data Management: Maintain accurate client records and ensure regular, real-time updates within our CRM systems.

• Handover Excellence: Oversee the smooth handover process, ensuring all units are delivered on time while maintaining high customer satisfaction standards.

• Reporting: Assist management by preparing periodic status reports regarding customer accounts and project handover timelines.

Required Skills & Qualifications

• Education: Graduate in any discipline; MBA is highly preferred.

• Experience: 2–5 years of proven experience in Post Sales, CRM, or Customer Coordination; direct experience in the Real Estate or Construction industry is preferred.

• Technical Skills: Proficiency in MS Excel, MS Word, and CRM software.

• Interpersonal Skills: Exceptional communication skills with a strong ability to build and maintain long-term client relationships.

• Operational Excellence: Strong follow-up skills, high attention to detail, and the ability to manage multiple client accounts simultaneously.

Preferred Candidate Profile

• A customer-centric professional with a natural aptitude for problem-solving.

• Highly organized and comfortable navigating the demands of both internal departments and external stakeholders.

• Ability to maintain composure and professional standards in a fast-paced real estate environment.

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