Admissions Director

Job Title: Admissions Director

Location: Andheri West, Mumbai

Experience: 4-8 Years

Qualification: Bachelor's Degree (MBA Preferred)

Department: Admissions & Student Experience

Working Days: Monday to Saturday

Working Hours: 11am - 9pm

About The Role

We are looking for a dynamic and results-driven Admissions Director to lead the admissions function and drive student enrolments. The ideal candidate will oversee the complete admissions lifecycle, manage the admissions team, build strong relationships with students and parents, and ensure an exceptional admission experience while achieving enrolment and revenue targets.

Key Responsibilities

Admissions & Enrolment

• Manage the complete admissions process from enquiry to enrolment.
• Conduct counselling sessions, studio tours, and orientation meetings for prospective students and parents.
• Understand student goals and recommend suitable programs.
• Ensure timely follow-ups and maximize enquiry-to-enrolment conversions.
• Achieve monthly, quarterly, and annual admission targets.
  
  

Lead & Relationship Management

• Manage leads generated through websites, social media, walk-ins, referrals, WhatsApp, phone calls, and marketing campaigns.
• Maintain accurate lead records and follow-up schedules in the CRM.
• Build long-term relationships with prospective students and parents.
• Ensure a premium customer experience throughout the admissions journey.
  
  

Sales & Revenue Management

• Meet enrolment and revenue targets through effective counselling and conversion strategies.
• Improve conversion rates and identify opportunities to generate referrals and partnerships.
• Monitor admissions performance and maintain pricing integrity.
• Support scholarship and discount approvals as per company policies.
  
  

Team Leadership & Operations

• Lead, mentor, and coach the admissions team.
• Monitor team performance and admissions KPIs.
• Develop and implement admissions SOPs and best practices.
• Prepare daily, weekly, and monthly admissions and revenue reports.
• Collaborate with Marketing, Finance, and Academic teams to ensure seamless admissions and onboarding.
  
  

Student Experience

• Deliver an exceptional experience for students and parents at every touchpoint.
• Resolve queries and concerns promptly and professionally.
• Support smooth onboarding and improve student retention.
• Build long-term relationships that encourage referrals and repeat enrolments.
  
  

Desired Candidate Profile

Educational Qualification

• Bachelor's Degree in Business, Marketing, Communications, Psychology, Hospitality, Education, or a related field.
• MBA or Postgraduate qualification will be an added advantage.
  
  

Experience

• 4-8 years of experience in Admissions, Education Counselling, Sales, Customer Success, Relationship Management, Hospitality, Luxury Retail, or a similar customer-facing role.
• Minimum 2 years of experience managing or leading a team.
  
  

Required Skills

• Excellent communication, presentation, and interpersonal skills.
• Strong counselling, negotiation, and relationship-building abilities.
• Proven experience achieving sales or admission targets.
• Leadership and team management skills.
• Proficiency in CRM software such as Zoho CRM, HubSpot, Salesforce, or LeadSquared.
• Strong knowledge of Microsoft Excel and Google Workspace.
• Excellent analytical, reporting, and organizational skills.
  
  

What We Are Looking For

• A customer-focused leader with a passion for education and student success.
• Someone who thrives in a target-driven and fast-paced environment.
• A strategic thinker with strong leadership and people management skills.
• A proactive professional who can deliver an exceptional admissions experience while driving business growth.

Skills Required
Microsoft Office, Crm Systems