Chat & Email Support Executive (Blended Process)

Description

We are seeking a Chat & Email Support Executive to join our team in Bangalore. The ideal candidate will handle customer inquiries through chat and email, providing exceptional support and ensuring customer satisfaction. This is a blended process role that requires effective communication skills and the ability to resolve issues efficiently.

## Key Responsibilities

* Respond to customer queries and requests via chat and email in a professional and timely manner.

* Understand customer concerns and provide accurate information and effective resolutions.

* Follow process guidelines, quality standards, and customer service protocols.

* Maintain accurate records of customer interactions and update relevant systems.

* Escalate complex or unresolved issues to the appropriate team when required.

* Achieve defined productivity, quality, response time, and customer satisfaction targets.

## Candidate Requirements

* 3 to 6 months of experience in customer support, chat support, email support, or a blended process.

* Strong verbal and written communication skills in both English and Hindi.

* Basic computer knowledge and familiarity with email and chat support tools.

* Willingness to work from the office in HSR Layout, Bengaluru.

* Ability to work 6 days a week with one rotational weekly off.

* Immediate joiners will be given preference.

Skills Required
Data Entry, email etiquette , Problem Solving, Time Management, Multitasking, Customer Support, Conflict Resolution, Technical Troubleshooting, crm software