Manager Customer Service- Export

Role: Manager: Customer Service (Exports)

Location: Andheri

Qualifications: Any Graduate

Roles & Responsibilities

• Manage end-to-end export customer service operations and coordinate with customers, sales, operations, and finance teams for smooth shipment execution.

• Drive achievement of Gross Profit (GP) targets by ensuring correct commercial application and profitability on export shipments.

• Monitor shipment profitability and ensure accurate rates and commercial terms are applied before billing.

• Follow up on customer outstanding invoices as per credit terms and credit days to support timely receivables collection.

• Coordinate with customers and finance teams to resolve billing disputes and overdue payments.

• Ensure timely submission of invoices and supporting documents to customers to avoid collection delays.

• Maintain accurate customer master data, including customer codes, credit limits, and credit days in internal systems.

• Build strong customer relationships to ensure high customer satisfaction, retention, and business growth within existing accounts.

• Maintain and manage all SLA documents, customer contracts, rate agreements, and agency agreements as per company requirements.

• Ensure adherence to company SOPs, internal controls, and compliance requirements, including IFC, internal audits, ESG, LICM, and risk management policies.

• Ensure timely submission of correct commercial details to operations for accurate invoicing and prevention of revenue leakage.

• Support audits and internal reviews by maintaining proper documentation and operational records.