About the Company :
A leading SaaS-based technology organization delivering innovative digital solutions to global enterprises. The company specializes in scalable software services, operational excellence, and customer success, fostering a collaborative culture focused on innovation, quality, and continuous improvement.
Job Summary :
We are seeking an experienced Associate Director Delivery Excellence to lead large-scale delivery operations and drive operational excellence across multiple client engagements. The ideal candidate will have a strong background in service delivery, Quality Assurance, Digital Marketing, delivery governance, P&L management, and client relationship management, with proven experience leading large cross-functional teams.
Key Responsibilities :
- Lead Delivery Excellence initiatives across multiple business units and enterprise client engagements.
- Own end-to-end delivery governance, operational excellence, and continuous process improvement.
- Manage P&L, budgeting, forecasting, resource planning, and profitability across delivery portfolios.
- Build and maintain strong relationships with enterprise clients to ensure customer satisfaction and long-term partnerships.
- Lead, mentor, and develop cross-functional teams of 250+ professionals.
- Define, monitor, and improve delivery KPIs, SLAs, quality metrics, utilization, and operational performance.
- Establish delivery governance frameworks, project management methodologies, and quality standards.
- Collaborate with Engineering, QA, Digital Marketing, and business teams to ensure seamless project execution.
- Drive strategic initiatives focused on delivery predictability, resource optimization, customer success, and organizational growth.
- Partner with senior leadership and CXOs to align delivery strategy with business objectives.
- Manage project risks, stakeholder communication, escalations, and governance across all engagements.
Required Skills :
- Delivery Excellence, Service Delivery Management, Delivery Governance, Operational Excellence, P&L Management, Financial Planning & Budgeting, Resource Planning, Client Relationship Management, Account Management, Quality Assurance (QA), Digital Marketing, Agile Methodologies, Project Management, SLA & KPI Management, Stakeholder Management, Organizational Transformation, Risk Management.
Associate Director - Delivery Excellence • Panchkula
About the Company BrightEdge Location: Bengaluru / Mumbai / Delhi / Pune (Remote) Experience: 3-8 years Timings - EST / PST (4:30 PM to 1:30 AM IST) Customer Success Manager Level Senior Indi... Show more
Salary Range: 6-12 LPA (Based on experience).We are looking for a proactive and solution-oriented Business Development Manager to drive pipeline growth and create new business opportunities for Pit... Show more
Responsibilities 5 + years in Power Platform (admin + delivery); proven CoE governance experience in large enterprises (10K+ users).Hands-on CoE Starter Kit implementation and operations (install, ... Show more
Factor is looking for a sharp, organised and technically capable Marketing Operations Coordinator to own the operational engine behind our weekly marketing campaigns.This is a hands-on execution ro... Show more
We’re Hiring: Inside Sales Specialist (Night Shift) at Interview Node! We’re looking for Inside Sales Specialist who can connect with learners, understand their technical backgrounds, and guide th... Show more
Job Title: Subject Matter Expert (SME) - Career Readiness Location: India (Remote) Availability requirement: Minimum 20-30 hours per week Required Qualification: Bachelor's/Master's in Career &... Show more
Business Development Executive/Manager (US Staffing Industry).We are seeking a proactive and dynamic Business Development Professional to drive new client acquisition and strengthen our market pres... Show more
Competitive salary based on experience and local market benchmarks.Lead paid acquisition across Meta and TikTok, driving app installs and subscriptions for an AI-powered productivity platform with ... Show more
MAKA is looking for a Designer to join our team.Brand and design solutions shaped by strategy, craft, and execution.We see design as a way to define and solve communication challenges.We work close... Show more
Job Purpose The job holder will support the implementation and ongoing maintenance of the Operational Resilience framework.Key Result Areas Reporting to the Head of Business Continuity and Operatio... Show more
Location: Bengaluru / Mumbai / Delhi / Pune (Remote).Timings - EST / PST (4:30 PM to 1:30 AM IST).Senior Individual Contributor | 3–8 years experience.India — Bengaluru, Delhi NCR, Mumbai, Pune, Hy... Show more
MacroHire simplifies hiring for enterprises and startups across India, with a strong focus on Sales and Tech talent acquisition and staffing.We provide both strategic insights into talent hiring ... Show more
ONLY APPLY if you have WORKING EXPERIENCE of Storyboarding for Edutech either K-12 US, K-12 India or Corporate Learning (Make sure the same is reflected in CV under work experience section for shor... Show more
Sales and Tech talent acquisition and staffing.We provide both strategic insights into talent hiring and hands-on expertise, enabling firms to attract and hire great talent.Referral Partners (Commi... Show more
SHINING 3D DENTAL: Shining 3D Dental has immediate openings on our sales team.Shining 3D Technology sells a complete suite of dental digital workflow products.The portfolio includes Aoralscan IO Sc... Show more
Power Platform (admin + delivery);.CoE governance experience in large enterprises (10K+ users).Hands-on CoE Starter Kit implementation and operations (install, configure, troubleshoot, upgrade).Str... Show more
Statusbrew is a social media management platform used by teams and agencies worldwide to schedule content, manage engagement across 20+ channels, run analytics, and moderate conversations, all from... Show more
Director, Demand Partnerships strongmetrics | Gurgaon (HQ) | Full-time About strongmetrics strongmetrics is a fast-scaling adtech company operating across performance advertising, programmatic dem... Show more
