Order Manager (E-commerce, ERPNext)

We are seeking an experienced Order Manager with strong ERPNext expertise to oversee order processing, inventory coordination, and logistics across our e-commerce operations. The role requires precision, process ownership, and the ability to manage multi-warehouse operations (India & US) to ensure seamless order fulfillment.

Key Responsibilities

• Manage the complete order lifecycle from order entry to final delivery.
• Utilize ERPNext to process, track, and manage orders efficiently.
• Coordinate with warehouse teams in India and the US to ensure timely picking, packing, and dispatch.
• Monitor stock levels, identify potential shortages, and escalate to procurement to avoid stock-outs.
• Track delivery status with courier partners (e.g., FedEx, DHL) and resolve any customs, delays, or damage claims.
• Maintain detailed reporting on order accuracy, fulfillment timelines, and delivery performance using ERPNext, Google Sheets, and Excel.
• Optimize processes for order flow, reduce errors, and improve turnaround times.
• Support catalog and product listing updates to ensure accurate order capture.

Requirements

Preferred

Skills : erpnext,order management,fedex,us process,e-commerce,google sheets,store manager,order fulfillment

Skills Required

fedex , google sheets , Order Management, Excel