Nexthink

Nexthink
Technical Skills Required

• Proactively analyse the Nexthink environment for the issues/impediments
• Create a Case Study for the client presentation and Implementation later
• Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer
• Ability to create a custom field custom trend investigations perform Remote Actions and build & manage campaigns using Nexthink
• Ability to review HLD LLD SOW SOP Process documents KB articles RACI Metric and KT Checklist
• Create SOPs and KB articles
• Coordinate with Network team AD team SCCM team Datacentre Team and Wintel teams for addressing Project dependencies
• Create scripts in PowerShell for Nexthink Act modules (Optional).
• Review Nexthink Engineering/Deployment project plan and progress
• Strong Knowledge of Nexthink Finder Portal and the mode of Nexthink deployment (Hybrid On Premise or Cloud -SaaS)
• Strong knowledge in Win 7 / Win 8 / windows 10/Windows 11 Operating System
• Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management Problem Management & Change Management
• Basic Knowledge of Intune and SCCM deployment
• Ability to read logs
• Good Customer orientation and coordination skills
• Good knowledge in deployment tools viz. SCCM MDT Altiris etc.
• Basic knowledge of Active Directory and Windows Servers
• Basic understanding of networking concepts
• Basic knowledge in PowerShell scripting
• Strong communication & presentation skills

Employment Type : Full Time
Experience: years
Vacancy: 1