Talent.com
This job offer is not available in your country.
Team Leader Billing / Accounting

Team Leader Billing / Accounting

WTWMumbai, Maharashtra, India
12 days ago
Job description

Role & responsibilities

Designation : Business Support Team Supervisor Business

Unit B2C : North America

Shift : Evening Shift (US Shift- 18 : 30 03 : 30)

Location : Vikhroli

Principal Duties / Responsibilities

Process & Stakeholder Management :

  • Deliver / Manage KPI's and metrics in line with the prescribed targets
  • Prioritize and organize work according to business priorities.
  • Develop an in depth understanding of the technical aspects of the process.
  • Driving process improvements within team for improved efficiency, client experience or better risk controls
  • Periodic review of process risks and ensuring adequate controls are in place.
  • Meeting with stakeholders to discuss process related challenges and opportunities
  • Work with relevant stakeholders for effectively resolving escalations.
  • Leading projects / tasks E2E in coordination with onshore stakeholders

Resource Planning :

  • Forecasting and planning of resource requirements
  • Manage resources efficiently through peaks and troughs in the business cycle.
  • Ensure contingency planning is in place for critical resources

    • People Management / Development :

  • Setting appropriate goals & expectations for the team and conducting regular progress reviews.
  • Work closely with individuals and groom them to their full potential.
  • Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
  • Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
  • Conduct 1-1 and team meetings in line with Operational Engagement Framework.
  • Managing attrition and absenteeism in the team.

    • Top 5 Competencies

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Influencing Stakeholders
  • Developing Talent

    • Qualifications :

  • Any Graduate / Postgraduate

    • Skills :

  • Excellent verbal and written communication skills.
  • Good Interpersonal skills
  • Good Analytical skills

    • Knowledge :

  • Good understanding of Accounting & Insurance Principles preferable

    • Eligibility Criteria

  • Minimum 3 years experience as a Team leader managing a team of 15+ individuals
  • Qualifications for Internal Candidates
  • Any Graduate / Postgraduate
    • Create a job alert for this search

    Team Leader • Mumbai, Maharashtra, India