Intensive Call Taking Role Voice Process Executive

Intensive Call Taking Role Voice Process Executive Job Description Responsibilities/: Resolving incoming client calls/: Respond to questions about product features, services, account settings, and transactional procedures in a professional manner. Active Problem Solving & Escalation/: De/-escalate irate callers patiently, listen intently to identify the underlying cause of a customer 's problem, and forward critical, unsolvable situations to team leads or secondary support tiers. CRM Data Management/: During and right after every conversation, log call histories, resolution codes, customer feedback, and open action items in the Customer Relationship Management CRM tool to ensure systematic correctness. Product & Policy Knowledge/: To guarantee that callers receive prompt, correct responses, stay current on evolving corporate policies, standard operating procedures, and technical product changes. Quality & Compliance Adherence/: To safeguard private client data, adhere to stringent legal requirements, data protection regulations, and internal call quality standards. Experience/: 0 to 3 yrs Education/: Any Basic Degree If Interested Please do Send your CV along with you Informations as below to Mail Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: If applicable Current/Last Drawn Salary Monthly/Annual/: Notice Period/: Warm regards, HR/- Maria