Assistant Operations Manager

Position: Assistant Manager - Telesales

Level: Assistant Manager

About Policybazaar:

As Indias largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.

About the Job

As an Assistant Manager - Telesales, you will play a key role in driving sales operations, ensuring efficient processes, and maintaining high levels of customer and employee satisfaction. You will be responsible for managing a team, optimizing sales performance, and collaborating with clients to achieve business objectives. This role demands a strong sales acumen, leadership skills, and the ability to work in a fast-paced environment.

Roles and Responsibilities:

• Seamlessly manage operations to ensure timely SLA delivery while maintaining high levels of employee and customer satisfaction.
• Drive B2C sales for insurance products (Health, Motor, Life).
• Establish and manage client relationships, ensuring strong engagement.
• Organize resources, set goals, and develop strategies to optimize sales performance.
• Monitor and document staff schedules, attendance, and productivity.
• Conduct weekly and monthly client meetings to understand expectations and provide updates.
• Ensure resolution of audit-related issues.
• Identify and drive process improvements.
• Coach and mentor team leads for better team management.
• Address and resolve internal customer queries.
• Act as the key point of contact for business-specific queries and challenges.
• Take on special projects based on business needs.

ISMS Responsibilities:

• Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
• Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;
• Ensure the safeguarding of information in their possession;
• Accepts responsibilities for the operation and protection of information assets; and
• Perform the work as delegated by the by the Function Head

Desires Skills and Experience:

• Team Management: Conduct meetings, performance reviews, and ensure employees meet performance targets.
• Employee Development: Hiring, coaching, and mentoring team members for success.
• Sales Expertise: Proven track record in Telesales preferably Health, Motor, or Life Insurance sales.
• Performance Monitoring: Ability to calibrate employee performance, provide coaching, and ensure alignment with business objectives.
• Issue Resolution: Ability to identify and resolve performance-related challenges.
• Strong command skills, problem-solving ability, and results-driven mindset.
• Ability to work under sales pressure.
• Excellent verbal and written communication skills.
• Strong external and management reporting capabilities.
• Ability to lead, mentor, and develop high-performing teams.

What do we offer

• Opportunity to earn good incentives
• Endless growth opportunity
• GMC Group Medical Coverage
• Group Personal Accident Insurance
• Gratuity
• Wellness Programs
• Give back to society through CSR
• Continuous talent enhancement program
• Childcare facility
• Tax Saving flexi benefits

We Are an Equal Opportunity Employer

At our company, we firmly believe in upholding the principles of Equal Employment Opportunity (EEO). We ensure that all individuals, regardless of their race, ethnicity, gender, age, religion, disability, or any other protected characteristic, have equal access to employment opportunities, fair treatment, and advancement within our organization.

Interested candidates can directly call at 8368529190 or email at [HIDDEN TEXT]

Skills Required
Employee Development, issue resolution , Performance Monitoring, Team Management, Telesales