Shared Services Analyst

EBS Demand Management & Strategic Projects Lead

EBS Demand Management & Strategic Projects

Responsible for leading projects from concept through implementation in support of EBS demand management activities and key strategic EBS projects.

Essential Duties:

• Lead projects from concept through implementation, balancing stakeholder requirements and strategic objectives within quality, time, and budget constraints.
• Manage risks associated with project delivery.
• Gather and document project benefits (e.g., cost savings, process improvements) and the strategic importance of projects.
• Develop project schedules, manage project communications, secure funding, and allocate resources (internal and external).
• Coordinate subject matter and technical specialists to implement stakeholder requirements.
• Act as the single point of contact.
• Regularly report project status to program managers, senior management, and/or the sponsor and stakeholders.
• May manage relationships with external contractors, developers, and consultants at a tactical level.

Performs other duties as assigned.

Minimum Education:

Bachelor's degree/equivalent in business, technical, or analytical disciplines.

Minimum Experience:

Two (2) years' work experience leading multiple phases of cross-functional project teams. Customer-focused orientation.

Knowledge, Skills, and Abilities:

• Technical skills, project management experience, and an understanding of the business issues related to ERPs, SaaS, finance, accounting, or related software implementations.

📋 Core Qualifications

Qualification Area

Requirement Details

Education

Bachelor's degree/equivalent in business, technical, or analytical disciplines.

Experience

Two (2) years' work experience leading multiple phases of cross-functional project teams. Customer-focused orientation.

Certifications (Preferred)

CAPM or equivalent certification preferred . QDM Expert certification preferred. If no certification is currently held, certification should be obtained within 12 months of accepting the position.

Key Behavioral Traits

• Comfort in Ambiguity: staff-level roles often work on initiatives that are not yet fully defined; they must be self-starters capable of establishing a roadmap from scratch

• Resilience and Empathy: An understanding of the "human side of change" with the emotional intelligence to navigate organizational friction, listen actively, and advocate for the employee experience

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.