Head - Nursing (Patna)

Head - Nursing,

Location - Patna

Job Objective: To provide strategic and operational leadership to Nursing Services by ensuring delivery of safe, evidence-based and patient-centric nursing care while driving clinical excellence, quality outcomes, patient experience, workforce capability and operational efficiency across the hospital.

Areas under Responsibilities / Purview:

• All Nursing Services (IPD, ICU, OT, Emergency, OPD and Specialty Units)
• Nursing Superintendents, Assistant Nursing Superintendents
• Nursing Supervisors
• Nursing Officers
• Infection Control Nurses
• Nursing Education & Training
• Clinical Nursing Quality
• Nursing Administration
• Nursing Rostering & Workforce Planning

Job Responsibilities:

• Provide overall leadership and direction to Nursing Services across the hospital.
• Ensure delivery of safe, compassionate and evidence-based nursing care in accordance with hospital policies and clinical protocols.
• Drive compliance with NABH, JCI and all statutory regulatory requirements.
• Monitor nursing-sensitive quality indicators including medication errors, falls, pressure injuries, hospital acquired infections and patient safety events.
• Ensure implementation of patient safety initiatives, infection prevention practices and clinical governance standards.
• Develop and implement nursing policies, SOPs, protocols and clinical guidelines.
• Ensure optimum nursing manpower planning, deployment and productivity across all departments.
• Lead recruitment, onboarding, retention and succession planning for nursing workforce.
• Drive nursing competency assessment, mandatory certifications and continuous professional development.
• Ensure timely completion of BLS, ACLS, Fire Safety, Infection Control, Biomedical Waste Management and other mandatory training programmes.
• Review patient feedback and nursing service quality and implement improvement initiatives.
• Ensure accurate and timely nursing documentation in Hospital Information System (HIS)/Electronic Medical Records (EMR).
• Collaborate with Medical, Quality, Operations, Infection Control, HR and other support departments to improve patient outcomes.
• Lead nursing participation in multidisciplinary rounds and clinical review meetings.
• Prepare and monitor departmental budgets and ensure optimum utilization of manpower, consumables and equipment.
• Participate in hospital committees including Infection Control Committee, Quality & Patient Safety Committee, Medication Safety Committee, Nursing Practice Committee, Biomedical Waste Management Committee, Fire & Safety Committee, Ethics Committee (as applicable)
• Drive continuous quality improvement, innovation and digital transformation initiatives within Nursing Services.
• Lead commissioning of new units and support hospital expansion projects.
• Review departmental performance through dashboards, audits and quality metrics and implement corrective actions.
• Promote a culture of accountability, teamwork, patient-centricity and continuous improvement.
• Perform any other duties assigned by the reporting authority.

Educational Qualification:

• B.Sc. Nursing (Mandatory)
• M.Sc. Nursing (Preferred)
• MBA / MHA / PG Diploma in Hospital Administration (Preferred)
• Valid State Nursing Council Registration

Experience & Skillset:

• 15+ years of progressive nursing experience in a tertiary care hospital.
• Minimum 5 years in a senior nursing leadership position.
• Experience in NABH/JCI accredited hospitals.
• Strong understanding of Clinical Governance, Patient Safety and Nursing Operations.
• Expertise in workforce planning and nursing manpower management.
• Experience in quality improvement and accreditation processes.
• Good financial and budget management skills.
• Excellent communication, stakeholder management and leadership capabilities.
• Strong decision-making, problem-solving and conflict resolution skills.
• Proficiency in Hospital Information Systems (HIS) and Microsoft Office.

Key Performance Indicators (KPIs)

• Nursing Quality Indicators
• Patient Satisfaction (Nursing)
• Patient Safety Metrics
• NABH/JCI Compliance Scores
• Nursing Documentation Compliance
• Infection Control Indicators
• Nursing Productivity & Staffing Efficiency
• Employee Engagement & Nurse Retention
• Mandatory Training Compliance
• Budget Adherence & Cost Optimization
• Incident Reporting & CAPA Closure
• Nursing Attrition & Vacancy Management