Customer Support Representative

Job Title: Customer Support Representative

Experience Level: 3+ years.

Location: Vadodara, Gujarat, India/On Site

Shift Time: US Shift

Key Responsibilities:

• Handle inbound calls, emails, and chats to address customer queries and concerns.
• Provide accurate information about products, services, and policies.
• Troubleshoot basic technical issues and offer step-by-step solutions.
• Maintain detailed and updated records of customer interactions in CRM systems.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Escalate complex cases to the appropriate departments when necessary.
• Meet daily/weekly performance metrics such as response time, resolution time, and customer satisfaction.
• Collaborate with team members to improve service quality and processes.