Willware Technologies - Salesforce Revenue Cloud Support Engineer

Company: Willware Technologies.

Role: Salesforce Revenue Cloud Support.

Location: Bangalore.

Job: WFO.

Experience: 6 to 8 years of Salesforce experience. Hands-on experience in Salesforce Revenue Cloud, CPQ, and Billing.

Key Responsibilities:

- Provide application support for Salesforce Revenue Cloud solutions.

- Support and maintain Salesforce CPQ (Configure, Price, Quote) and Billing applications.

- Configure and maintain products, pricing rules, product rules, bundles, discount schedules, and quote templates.

- Support Quote-to-Cash (Q2C) processes, including subscriptions, renewals, amendments, and asset-based ordering.

- Support Salesforce Billing processes, including invoicing, payment management, tax calculations, credit/debit notes, and revenue recognition.

- Troubleshoot production issues, perform root cause analysis, and resolve incidents within SLA.

- Support customizations developed using Apex, Lightning Web Components (LWC), Aura Components, Visualforce, SOQL/SOSL, and Triggers.

- Support REST/SOAP API integrations with ERP, Finance, and third-party applications.

- Perform configuration changes, bug fixes, minor enhancements, and deployment support.

- Collaborate with business users and cross-functional teams to ensure smooth application support and system availability.

Required Skills:

- Salesforce Revenue Cloud.

- Salesforce CPQ.

- Salesforce Billing.

- Quote-to-Cash (Q2C).

- Revenue Recognition.

- Subscription Management.

- Contract Lifecycle Management (CLM).

- Advanced Approvals.

- Apex.

- Lightning Web Components (LWC).

- Aura Components.

- Visualforce.

- SOQL/SOSL.

- REST/SOAP APIs.

- Production/Application Support.

- ERP and Finance System Integrations.

(ref:hirist.tech)