Key Responsibilities
● Manage and grow relationships with assigned key accounts.
● Develop account plans to achieve sales and revenue targets.
● Understand customer business objectives and recommend suitable products or
solutions.
● Identify opportunities for upselling, cross-selling, and expanding business within
existing accounts.
● Conduct regular business reviews with customers to assess performance and future
opportunities.
● Negotiate commercial terms, contracts, and pricing in line with company policies.
● Coordinate with internal teams including Operations, Customer Success, Product,
Finance, and Supply Chain to ensure seamless execution.
● Resolve customer issues promptly and maintain high levels of customer satisfaction.
● Monitor market trends, competitor activities, and customer requirements to identify
growth opportunities.
● Prepare sales forecasts, account reports, and pipeline updates for management.
● Ensure timely collections and support receivables management where applicable.
● Maintain accurate customer records and sales activities in the CRM system.
Required Qualifications
● Bachelors degree in Business Administration, Marketing, Sales, or a related field.
● 2-3 years of experience in Key Account Management, B2B Sales, Enterprise Sales,
or Business Development.
● Proven track record of managing strategic customer relationships and achieving
sales targets.
● Experience in CRM platforms such as Salesforce, Zoho CRM, HubSpot, or Microsoft
Dynamics is preferred.
Required Skills
● Strong relationship-building and stakeholder management skills.
● Excellent negotiation and influencing abilities.
● Strong communication and presentation skills.
● Analytical mindset with the ability to interpret sales data and customer insights.
● Problem-solving and conflict resolution skills.
● Commercial and financial acumen.
● Excellent planning, organization, and time management skills.
● Proficiency in Microsoft Excel, PowerPoint, and CRM software.
Key Performance Indicators (KPIs)
● Revenue growth from key accounts.
● Customer retention rate.
● Account profitability.
● Upselling and cross-selling performance.
● Customer satisfaction (CSAT/NPS).
● Sales target achievement.
● Collection efficiency and receivables (where applicable).
● CRM data accuracy and reporting compliance.
Preferred Attributes
● Customer-first mindset.
● Strategic thinking and business acumen.
● Self-motivated and target-oriented.
● Ability to manage multiple stakeholders and priorities.
● Adaptable and collaborative team player.
Key Accounts Manager (Sales) • New Delhi, Republic Of India, IN
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