Jr. Application Support

This role is to provide dedicated Application Support focus for the Nielsen Brandbank IT Service its internal applications and ensure that users of the proprietary applications can fulfil their duties while adhering to internal departmental processes.

This is primarily a junior role with team administration and reporting functions an important part of the day to day work. The junior analyst will however be expected to grow into a more technical role with elements of support and customer service to the internal Nielsen Brandbank functions.

Job Responsibilities

• Provide administrative support to the Application Support team.
• Provide professional technical application support customer-facing applications and services and a limited selection of desktop applications as well as providing support to teleworkers within the support region.
• Using the internal ticketing Jira tool; ensure requests escalated to you are completed within the allotted SLA.
• Contribute to documentation for the application support team.
• The Application Support Analyst may be required to respond to out-of-hours application support requests (for which TOIL will be offered).
• Manage application configuration problem analysis and resolution for complex application problems in conjunction with the users and external application or service suppliers where necessary.
• System configuration scripting and new user administration as required

Qualifications :

Role Requirements Eessential Ppreferred

E - A willingness to learn new skills and an underlying interest in Information Technology..

E - Analytical methodical approach to information gathering and fault diagnosis.

E - Good level of face to face customer service experience.

E - Polite and cheerful with a positive attitude towards work and willing to put in the effort required to ensure the business reaches its goals.

P - Experience in working within a service desk.

P - Experience of supporting proprietary applications within a commercial environment

P - Exposure or basic knowledge and/or understanding of Microsoft SQL Database language XML and JSON.

P - Exposure or basic knowledge of Google applications and tools.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

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At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1