Business Intelligence Engineer, Amazon Now

We are looking for a Business Intelligence Engineer to join the Customer Experience (CX) team at Amazon Now. The BIE will own the end-to-end data ecosystem for CX building scalable ETL pipelines automated dashboards and self-service reporting frameworks that track key metrics across the customer journey including conversion funnels delivery experience retention and NPS. The role involves partnering cross-functionally with Product UX Engineering and Operations teams to define success metrics for feature launches conduct deep-dive analyses on customer behavior and journey pain points support A/B experimentation and build anomaly detection to proactively flag CX degradation.

- 3 years of analyzing and interpreting data with Redshift Oracle NoSQL etc. experience
- 2 years of Tableau Desktop Quicksight or other relevant data visualization software experience
- Bachelors degree or above in business administration finance economics computer science data science engineering or other related field or 2 years of Amazon RME (BB/3P) Full Time Exempt experience
- Experience with data visualization using Tableau Quicksight or similar tools
- Experience with data modeling warehousing and building ETL pipelines
- Experience in Statistical Analysis packages such as R SAS and Matlab
- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling
- Experience using SQL (Structured Query Language) to pull data from a database or data warehouse
- Experience using Python scripting to process data for modeling

- Masters degree or above in BI finance engineering statistics computer science mathematics or equivalent quantitative field
- Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
- Experience with AWS solutions such as EC2 DynamoDB S3 and Redshift
- Experience in data mining ETL etc. and using databases in a business environment with large-scale complex datasets
- Experience developing and presenting recommendations of new metrics allowing better understanding of the performance of the business

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Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1