Manager, Account Management, WW VSP (AU MP)

About
strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

About the Role
Team Lead Account Management
We are seeking a driven customer-centric people leader to own the Account Management strategy for Amazon Australias vendor portfolio through the Vendor Success Program (VSP). This role serves as a team leader managing a team of Account Managers responsible for driving business growth vendor satisfaction and operational excellence. The candidate will own end-to-end vendor performance from joint business planning through execution partnering with Retail category teams Vendor Services AU MVM team and cross-functional stakeholders to unlock selection merchandising and revenue opportunities. The ideal candidate thrives in ambiguity operates as a business owner who can identify growth levers and operationalize them across their team and works across site merchandising buying inventory management finance operations and marketing. They are at their best when building high-performing teams and delivering exceptional customer and vendor outcomes at scale.

Key job responsibilities
and develop a team of Account Managers setting clear priorities removing blockers and providing escalation support to drive vendor and category performance.
the business inputs for assigned product families identifying levers to accelerate growth and improve end-customer experience.
and execute strategic joint business plans with vendors driving new selection merchandising and operational improvement opportunities at scale.
with AU Retail category teams Vendor Services and Operations to align on category priorities close selection gaps and execute promotional strategies.
and track success metrics including GMS growth vendor satisfaction operational health and team input metrics establishing mechanisms for continuous improvement.
data-driven processes guardrails and mechanisms to manage vendor complexity and enable efficient resource allocation across the team.
as a thought leader in defining vendor success criteria contributing to strategic plans and organizational documents that shape the AU tail & torso vendor management roadmap.
recruiting talent development and team culture building a high-performing team that delivers results while raising the bar on operational standards.

About the team
The vision of RBS MVR team is To unlock the full potential of every vendor on Amazon through an intelligent scaling engine that transforms how we recruit launch and grow our partners to deliver unparalleled selection and value to customers worldwide.

- Bachelors degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience using analytical account management and productivity tools such as Oracle Business Intelligence SalesForce Tableau or similar

- 4 years of team management experience
- Experience successfully managing dynamic account portfolios
- MBA

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1