Technical Account Manager

About Mailercloud

Mailercloud is a fast-growing SaaS-based email marketing automation platform helping businesses design send and optimize email campaigns with advanced deliverability segmentation and automation capabilities. We empower global enterprises to achieve maximum ROI through intelligent marketing workflows and personalized customer engagement.

Job Summary

We are seeking a Technical Account Manager (TAM) to act as the primary liaison for our enterprise clients during and after onboarding. This is an on-site role based at our Bangalore office ideal for someone with strong technical expertise a customer-first mindset and excellent communication skills. The TAM will play a critical role in client onboarding campaign management deliverability optimization and long-term strategic partnerships.
Office Location: Government Cyber Park CalicutPackage: upto 5 LPAJob Type: Full-time

Key Responsibilities / Duties

Client Onboarding and amp; Enablement Lead onboarding for enterprise clients serving as the primary point of contact throughout their journey. Facilitate product training workflow setup and go-live planning for smooth adoption. Create and maintain onboarding documentation guides and best practices.Account Management and amp; Technical Support Build strong relationships with clients by understanding their goals and tailoring Mailercloud solutions to meet their needs. Provide proactive technical guidance troubleshooting and best practices for email deliverability integrations and automation. Collaborate closely with Product and Deliverability teams to resolve client issues and implement solutions.Strategic Partnership Act as a trusted advisor ensuring clients derive maximum ROI from Mailercloud. Monitor client usage and adoption metrics to identify risks and drive engagement.

Required Skills

Email Deliverability and inbox placement strategies. Email Campaign Flow Design Setup Configuration and amp; Maintenance. Email Database Segmentation for targeted campaigns. Email Testing and amp; Debugging for optimized results. Campaign Management across enterprise accounts. Hands-on with Deliverability Tools: EmailConsul RedSift 250ok HetrixTools GlockApps Dmarcly MailerQ Netcore CakeMail SNDS GPT Validity Yahoo FBL Kibana ElasticSearch Dmarcian Bright-Verify Return-Path. Familiarity with Email Testing Tools: Litmus Email on Acid (Mozify) CloseAlert IQONOMY MotionMailapp Usabilla FreeBee.

Qualifications

Bachelors degree in Computer Science IT Business or a related field. 25 years of experience in account management within a sales-driven organization. Experience with an email marketing automation platform will be an added advantage. Strong knowledge of email marketing campaign management and deliverability best practices. Excellent communication and presentation skills with the ability to train and influence enterprise clients. Problem-solving mindset with experience handling technical escalations. Familiarity with APIs integrations and CRM tools is a plus.

Why Join Mailercloud

Be part of a fast-growing SaaS company with a global footprint.Engage with enterprise clients across industries worldwide.Competitive compensation career growth opportunities and continuous learning culture.Job Type: Full-time
Employment Type : Full Time
Experience: years
Vacancy: 1