Lead Logistics customer experience & logistics specialist

Acts as the owner of the job file and has responsibility for creating
and updating of shipping documents and Customer Invoices in the system.

Job Description

Job Description

At Maersk we are a global leader in integrated logistics pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of whats possiblesetting new benchmarks for efficiency sustainability and excellence.

We believe in the power of diversity collaboration and continuous learning and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100000 employees across 130 countries we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Lets sail together towards a brighter more sustainable future with Maersk.

Purpose of the role

The SCM Specialist (JL2) will be responsible for execution of supply chain operations across 3PL/4PL processes reporting and customer interactions. The role requires strong focus on accuracy SLA adherence and effective communication with stakeholders.

You will be Responsible for:

• Executing end-to-end SCM operational activities including milestone tracking reporting validation and exception handling.
• Ensuring the accuracy and timeliness of daily weekly and monthly deliverables (PO trackers KPI reports customer updates).
• Supporting high-volume multi-client operations while adhering to SLAs and process guidelines.
• Supporting operational activities across 3PL/4PL workflows including vendor coordination shipment tracking and data validation.
• Ensuring accurate tracking of milestones and reporting of shipment status.
• Handling transactional activities across reporting documentation and visibility processes.
• Managing customer queries follow-ups and basic escalations with ownership.
• Ensuring the quality and timeliness of customer responses.
• Preparing operational reports with high data accuracy.

Qualifications

• Graduate with 35 years of experience in SCM/logistics/shared services
• Experience in customer interaction roles preferred

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.

• Opportunity: Unlock professional and personal growth through diverse career pathways.

• Innovation: Work with a team that embraces technology and continuous improvement.

• Global Exposure: Collaborate across geographies and cultures.

• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1