Job descriptionHead - Nursing, Location - Patna Job Objective: To provide strategic and operational leadership to Nursing Services by ensuring delivery of safe, evidence-based and patient-centric nursing care while driving clinical excellence, quality outcomes, patient experience, workforce capability and operational efficiency across the hospital. Areas under Responsibilities / Purview: - All Nursing Services (IPD, ICU, OT, Emergency, OPD and Specialty Units) - Nursing Superintendents, Assistant Nursing Superintendents - Nursing Supervisors - Nursing Officers - Infection Control Nurses - Nursing Education & Training - Clinical Nursing Quality - Nursing Administration - Nursing Rostering & Workforce Planning Job Responsibilities: - Provide overall leadership and direction to Nursing Services across the hospital. - Ensure delivery of safe, compassionate and evidence-based nursing care in accordance with hospital policies and clinical protocols. - Drive compliance with NABH, JCI and all statutory regulatory requirements. - Monitor nursing-sensitive quality indicators including medication errors, falls, pressure injuries, hospital acquired infections and patient safety events. - Ensure implementation of patient safety initiatives, infection prevention practices and clinical governance standards. - Develop and implement nursing policies, SOPs, protocols and clinical guidelines. - Ensure optimum nursing manpower planning, deployment and productivity across all departments. - Lead recruitment, onboarding, retention and succession planning for nursing workforce. - Drive nursing competency assessment, mandatory certifications and continuous professional development. - Ensure timely completion of BLS, ACLS, Fire Safety, Infection Control, Biomedical Waste Management and other mandatory training programmes. - Review patient feedback and nursing service quality and implement improvement initiatives. - Ensure accurate and timely nursing documentation in Hospital Information System (HIS)/Electronic Medical Records (EMR). - Collaborate with Medical, Quality, Operations, Infection Control, HR and other support departments to improve patient outcomes. - Lead nursing participation in multidisciplinary rounds and clinical review meetings. - Prepare and monitor departmental budgets and ensure optimum utilization of manpower, consumables and equipment. - Participate in hospital committees including Infection Control Committee, Quality & Patient Safety Committee, Medication Safety Committee, Nursing Practice Committee, Biomedical Waste Management Committee, Fire & Safety Committee, Ethics Committee (as applicable) - Drive continuous quality improvement, innovation and digital transformation initiatives within Nursing Services. - Lead commissioning of new units and support hospital expansion projects. - Review departmental performance through dashboards, audits and quality metrics and implement corrective actions. - Promote a culture of accountability, teamwork, patient-centricity and continuous improvement. - Perform any other duties assigned by the reporting authority. Educational Qualification: - B.Sc. Nursing (Mandatory) - M.Sc. Nursing (Preferred) - MBA / MHA / PG Diploma in Hospital Administration (Preferred) - Valid State Nursing Council Registration Experience & Skillset: - 15+ years of progressive nursing experience in a tertiary care hospital. - Minimum 5 years in a senior nursing leadership position. - Experience in NABH/JCI accredited hospitals. - Strong understanding of Clinical Governance, Patient Safety and Nursing Operations. - Expertise in workforce planning and nursing manpower management. - Experience in quality improvement and accreditation processes. - Good financial and budget management skills. - Excellent communication, stakeholder management and leadership capabilities. - Strong decision-making, problem-solving and conflict resolution skills. - Proficiency in Hospital Information Systems (HIS) and Microsoft Office. Key Performance Indicators (KPIs) - Nursing Quality Indicators - Patient Satisfaction (Nursing) - Patient Safety Metrics - NABH/JCI Compliance Scores - Nursing Documentation Compliance - Infection Control Indicators - Nursing Productivity & Staffing Efficiency - Employee Engagement & Nurse Retention - Mandatory Training Compliance - Budget Adherence & Cost Optimization - Incident Reporting & CAPA Closure - Nursing Attrition & Vacancy Management
