Renewal Manager

About Us

Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on ourCareers page.Seismic is the global leader in AI-powered enablement empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud is the only unified AI-powered platform that prepares customer-facing teams with the skills content tools and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2000 organizations worldwide Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America Europe Asia and Australia. Learn more .Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismichere.

Overview

About the Role

The Renewal Manager plays a critical role within Seismics Customer Success organization responsible for protecting and growing Annual Recurring Revenue (ARR) byleading negotiating andtransacting renewals efficiently and accurately across a high-volume portfolio of accounts. This role owns the end-to-end renewal lifecycle from early notification through quote negotiation and contract execution partnering closely with Customer Success Renewal Operations Deal Desk Finance and Legal to deliver clean on-time renewals at scale.

Success in this role requires disciplined forecasting a strong read on account health and customer engagement signals and the judgment to negotiate terms that protect Seismics ARR while honoring the customer relationship. The Renewal Manager is also expected to bring a proactive mindset surfacing process gaps automation opportunities and ways to make the renewals motion more scalable as the team grows.

What Success Looks Like

In this role you will be measured on the following outcomes:

Metric	Target
On-Time Renewal Rate	100% of contracts renewed byexpirationdate
Gross Revenue Retention (GRR)	Meet or exceed quarterlyGRRtarget
Forecast Accuracy	Within 10% of committed forecast each quarter
ARR at Risk Mitigation	Proactive risk identification 90-120daysout
Pipeline/ForecastHygiene	100% of opportunities updated weekly in SFDC

Why Seismic Hyderabad

Seismics Hyderabad office is a strategic center of excellence home to engineering customer successprofessional servicesand revenue operations teams that partner with Seismics global GTM organization. You will work alongside world-class talent in a collaborative high-growth environment with direct exposure to global enterprise accounts and Seismics industry-leading enablement platform.

• Competitive compensation and performance bonus tied to renewal attainment.
• Comprehensive health and wellness benefits.
• Flexible hybrid work model.
• Continuous learning culture with access to Seismics own enablement tools and training programs.
• Clear career progression into Senior Renewal Manager Renewals Team Lead or Customer Success leadership tracks.

Who you are:

• 3 to 5years of experience in a Renewal Manager Account Manager or equivalent commercial role within a B2B SaaS organization.
• Demonstrated success meeting or exceeding renewal quota retention targets and SaaS revenue goals in enterprise or mid-market environments withstrongunderstanding of ARR NRR GRR churn expansion co-terming and multi-year deal structures.
• Proven ability to own commercial negotiations with procurement finance and legal stakeholders clearly articulating value and terms to customers and internal teams.
• Hands-on experience managing renewal pipelines opportunity records and customer health indicators in Salesforce CPQ Gainsight or comparable Customer Success platforms.
• Highly organized and comfortable managing a high-volume book of business across multiple renewal stages while building trusted cross-functional relationships with CSMs AEs Deal Desk Legal and Finance.

Preferred

• Prior experience at a high-growth SaaS company with a dedicated scaled renewals function (e.g. Salesforce Workday ServiceNow Adobe or similar).
• Experience working with customers in North America EMEA or APJ time zones from an India-based location.
• Familiarity with Seismics enablement platform or the broader sales enablement content management or GTM technology market.
• Bachelors degree in Business Commerce Engineering ora relateddiscipline.

What youll be doing:

Renewal Management

• Own the full renewal lifecycle for an assigned portfolioinitiatingoutreach 120180 daysprior toexpirationand driving on-time close.
• IdentifyARR risk early through account health engagement and payment signals escalating in partnership with the CSM when intervention is needed.
• Execute consistent renewal communication cadences (notification reminder urgency and post-renewal touchpoints) using approved templates and talk tracks.
• Engage proactively with customers showing low responsiveness or risk signals applying defined escalation paths to keep renewals on time.

Negotiation & Deal Terms

• Champion the Seismic value proposition with customers to up-level the conversation and focus on long-term capabilities that Seismic delivers to the customers business.
• Negotiatefavorablerenewal terms including pricing uplift license adjustmentsmulti-yearand co-term scenarios with judgment that protects ARR whilemaintainingthe customer relationship.
• Partner with Renewal Operations Deal Desk and Legal on non-standard requests redlines and approvals.

Forecasting & Pipeline Management

• Maintainaccurateweekly renewal forecasts (Best Case / Commit / Worst Case)informed by account health customer engagement and stage progression reporting ARR risk and expected outcomes to leadership.
• Track and report key metrics including On-Time Renewal Rate Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).

Order Form Creation & Deal Execution

• Build and process renewal quotes order forms and amendments in CPQ ensuringaccurateSKUs pricing uplift and contract terms prior to signature.
• Coordinate with Renewal Operations and Finance for quote approvalDocuSignexecution and booking handoff.

Salesforce (SFDC) & Gainsight Administration

• Maintainaccurateopportunity records contract dates and ARR values in SFDC; ensurepipeline hygiene with weekly updates to stage and risk indicators.
• Leverage Gainsight for renewal notifications customer engagement tracking and health-based risk identification across the portfolio.

Cross-Functional Collaboration

• Partner with the assigned CSM to assess account health adoption and risk factors; engage the assigned AE on accounts with identified expansion opportunity.
• Align with Renewal Operations Finance Deal Desk and Legal on non-standard terms approvals and process exceptions.

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Headquartered in San Diego and with employees across the globe Seismic is the global leader in salesenablement backed by firms such as Permira Ameriprise Financial EDBI Lightspeed Venture Partners and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO Percolate Grapevine6 and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson former Chairman of the Board for Microsoft.

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender age race religion or any other classification which is protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1