Associate Customer Care Team Leader

The Associate Customer Care Team Leader role is intended as a mid/senior-career-level mostly operational position in pipeline to become a Customer Care Manager in Hempels Customer Care organization.

Do You Also Believe People Are a Companys Greatest Asset

The responsibilities and tasks of the Associate Customer Care Team Leader include but are not limited to:

• Managing large/complex customer inquiries incl. order placement tracking delivery status updates product information and more

• Prioritizing customer POs and coordinating supply

• Handling customer complaints

• Provide guidance to junior colleagues

• Participate in internal strategic projects

• Support and act as back up for line manager in Customer Care

Daily operational tasks:

• End to end cross-border sales order management in the ERP system incl facilitation of on-time delivery product substitutions and invoicing

• End-to-end return order management

• Outbound and inbound customer communication

• Resolve customer complaints

• Customer data management

• Conduct training sessions

• Support colleagues with task management and prioritization

• Support the customers with onboarding and related training to relevant digital tools

Additional non-operational tasks:

• Ensuring that a safe and healthy work environment exists by adhering to company health safety and environment policies

• Ensure the upholding of local and global compliance rules when handling orders

• Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company

What Are We Looking For

• University / bachelors degree in a relevant field and equivalent experience

• Minimum 3 years of experience in a customer care role

• Proficient experience in standard operating procedures

• Proficient with standard MS Office programs

• Working efficiency (written and spoken) in local language and English

• Strong problem-solving and decision-making abilities

• Proficient in using ERP software (Microsoft preferred) and other relevant tools

• Willingness to train colleagues

Do You Want to Be Part of a Global Team Where Collaboration Drives Success

• At Hempel we believe in a customer-centric approach while maintaining operational efficiency.

• Your ability to balance both will play a crucial role in ensuring smooth transactions and exceptional service delivery.

• From day one your input and initiative will be welcomed and expected.

• In return youll have the opportunity to grow within a global company that values collaboration trust and career development.

Does This Sound Like a Match

Click the Apply for position button and submit your CV and application letter in English via our recruitment system.

Application due

Seniority Level

Associate

Job Functions

Customer Service

Industry

Chemicals

At Hempel youre welcomed to a global community of 7000 colleagues around the world. A workplace built on shared trust mutual respect and support for each other.

Were on a mission to double our impact. To succeed we need bright minds and team is why from day one your input ideas and initiative are not only welcomed but returnyou will enjoy great opportunities for development in a growing global company and be part of the solution by contributing to our global impact.

At Hempel we are committed to everyone feeling safe valued and treated equally in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents we can achieve great things together.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1