Client Service Rep 3

Job Overview
Under broad guidance ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship either broad client or offering focused.

Essential Functions
Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction under supervision.
Assists team members to build establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact possibly focused on a specific product or service.
Ensures through review and verification that the product deliverable meets the customers specifications including timeliness and quality.
Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
Monitors performance against existing service agreements and ensures clients obligations are met.
Researches analyzes and responds to client that require an in-depth understanding of the client specific business line and/or therapeutic market.
May conduct product/services and process training for clients and other employees.
May conduct service meetings at client sites.
Represents IQVIA on external client projects.
May mentor and lead other client service reps and represent the manager in their absence.

Qualifications
Bachelors Degree Req
5-7 years of related work experience Req
Broad knowledge of the concepts practices and procedures of the client service representative field Req
Broad knowledge of IQVIA products and the Pharmaceutical industry Req
Meeting facilitation presentation and training experience Req
Proficiency in PC applications such as Excel
Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
Demonstrated problem solving analytical and strong customer service skills
Demonstrated ability to develop and maintain relationships in a diverse business environment
Ability to travel to clients and IQVIA offices as appropriate
Accreditation preferred in multiple business lines of IMS service certification program Req

Shift: 6:30 PM to 3:30 AM IST
India holidays working/US holidays off

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.

Employment Type : Full-Time
Experience: years
Vacancy: 1