Product Analyst 260207-2

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.

Backed by Insight Partners a leading global software investor Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000 Kaseya has built a culture centered around innovation accountability and results. We are a high-growth high-performance organization that values individuals who are driven adaptable and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya success comes from embracing challenges moving with urgency and continuously raising the bar.

As Product Analyst Oracle Fusion Cloud Applications you are responsible for Oracle Fusion L2 functional support across Finance (R2R) Procurement (P2P) and limited H2R touchpoints ensuring system stability accurate accounting flows SLA adherence and effective collaboration with business and IT teams.

This role focuses on incident triage rootcause analysis configuration validation data fixes and functional troubleshooting working closely with Leads Technical teams and Oracle Support.

Key Responsibilities

L2 Production Support Oracle Fusion ERP

• Provide L2 functional support for Oracle Fusion Financials:
• GL AP AR FA CM SLA AP PO
• Support P2P flows including procurement invoicing payments and approvals.
• Assist in R2R activities such as period close reconciliation issues and posting failures.
• Analyze incidents identify root cause apply configuration/data fixes or escalate appropriately.

Incident Management & SLA Compliance

• Acknowledge investigate and resolve tickets within defined SLAs.
• Classify issues correctly (data setup integration user error).
• Provide clear resolution notes workaround guidance and closure summaries.

Functional Analysis & Troubleshooting

• Validate setups related to COA subledger accounting payment rules tax and approvals.
• Perform impact analysis for defects patches and Oracle quarterly updates.
• Support integration issue analysis (OIC / inboundoutbound feeds) from a functional standpoint.

Testing Documentation & Controls

• Execute regression and bugfix testing during releases.
• Maintain SOPs KB articles and support documentation.
• Ensure compliance with internal controls and SOX requirements.

Collaboration & Escalation

Work closely with:

• Lead ERP Analyst
• Technical / OIC teams
• Business users (Finance AP Procurement)
• Oracle Support (SRs)
• Escalate design gaps and recurring issues with clear evidence and recommendations.

Skills & Competencies

Functional Skills

• Oracle Fusion Financials (GL AP AR FA CM SLA) strong handson support
• Good understanding of P2P and R2R cycles
• Basic exposure to H2R transactions is a plus

Technical Awareness

Working knowledge of:

• OTBI BIP
• FBDI / ADFdi uploads
• OIC integrations (functional validation)
• Ability to analyze errors logs and accounting failures

Professional Skills

• Structured problemsolving
• Strong ticket documentation and communication
• Ability to operate in a global support model

Experience Requirements

• 5-8 years of Oracle Fusion ERP functional experience
• Minimum 2 years in L2 production support
• Prior experience in Finance or ERP implementation / support roles
• Exposure to quarterly upgrades and regression testing

Education & Certifications

• Bachelors degree in Finance Accounting Computer Science IT Engineering or related field.
• Preferred certifications:
  • Oracle Cloud Financials Certified
  • Oracle Fusion (ERP) certifications

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1