ServiceNow-Service Now-Senior Manager

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

EY-ServiceNow Technical Architect (ITAM / SAM)

As part of our EY GDS-ServiceNow team you will work to solve client problems using the ServiceNow platform with a focus on IT Asset Management (ITAM) and Software Asset Management (SAM). You will get an opportunity to work with a high-quality team and architect innovative solutions that drive cost optimization compliance and governance across enterprise environments.

The opportunity

Were looking for a highly experienced Technical Architect with strong expertise in ServiceNow ITAM and Software Asset Management (SAM) to join the EY GDS ServiceNow team. This is a fantastic opportunity to be part of a leading firm while driving large-scale ITAM transformations defining architecture strategies and delivering best-in-class SAM solutions for global clients.

Your key responsibilities

• Define overall architecture design and implementation strategy for ServiceNow ITAM and SAM solutions
• Lead end-to-end SAM Pro implementations including software normalization reconciliation and compliance frameworks
• Architect enterprise-scale asset management solutions covering software lifecycle entitlements contracts and license optimization
• Design and enforce CMDB and asset data models ensuring alignment with CSDM and governance standards
• Define and implement software license management strategies (subscription SaaS perpetual cloud-based licensing)
• Lead integration of ServiceNow with discovery tools procurement systems ERP platforms cloud providers and software vendors
• Architect automation frameworks for license compliance reclamation optimization and audit readiness
• Provide technical leadership and governance across ITAM/SAM programs ensuring adherence to best practices
• Conduct architecture reviews solution validation and code governance
• Collaborate with business and IT stakeholders to translate requirements into scalable architectural solutions
• Drive SAM maturity assessments and roadmap development

Skills and attributes for success

• Deep expertise in ServiceNow ITAM and SAM Pro modules
• Strong understanding of software asset lifecycle license compliance and optimization strategies
• Experience with software licensing models (Microsoft Oracle SAP Adobe SaaS platforms etc.)
• Advanced knowledge of CMDB CSDM framework and data governance
• Proficiency in ServiceNow platform architecture scripting (JavaScript Glide API)
• Experience with integration patterns (REST/SOAP APIs IntegrationHub MID Server)
• Familiarity with discovery and inventory data sources for license reconciliation
• Knowledge of cloud/SaaS asset management and FinOps principles
• Strong understanding of ITIL processes and IT asset lifecycle management
• Experience in enterprise-scale transformations and architecture governance
• Strong analytical problem-solving and stakeholder management skills

To qualify for the role you must have

• Bachelors degree in computer science Engineering or related field
• Approximately 1216 years of IT experience with significant expertise in ServiceNow ITAM/SAM
• Proven experience as a Technical Architect in ITAM/SAM implementations
• ServiceNow CSA certification (mandatory)
• ServiceNow CIS Software Asset Management (mandatory/preferred)
• ITIL Foundation certification (preferred)

Ideally youll also have

• Experience with SAM Pro advanced capabilities (Content Library normalization engine reconciliation engine)
• Exposure to HAM Pro and full ITAM suite implementations
• Experience supporting software vendor audits (Microsoft Oracle etc.)
• Knowledge of cloud license management SaaS governance and FinOps practices
• Experience in Performance Analytics and ITAM dashboards/reporting

What we look for

• A professional with strong architectural expertise in ITAM/SAM and strategic thinking abilities
• Individuals passionate about cost optimization compliance and digital asset transformation
• Ability to work in a complex global and fast-paced environment
• Strong leadership communication and stakeholder management skills
• A proactive innovation-driven mindset with focus on continuous improvement

What working at EY offers

At EY were dedicated to helping our clients from startups to Fortune 500 companies and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus we offer:

• Support coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way thats right for you

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

Required Experience:

Senior Manager

Employment Type : Full Time
Experience: years
Vacancy: 1