Onboarding Executive

• DescriptionResponsible to onboard the customer by understanding the requirements and providing optimum solutions
• Share best practices with the customer
• Provide product training to customers and coordinate for User Acceptance Training
• Take ownership of customer issues reported and ensuring they are resolved satisfactorily
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base, tech notes and articles
• Identify process improvements

Requirements:

• Minimum of 2-6 years experience in the software/tech industry
• Willing to work in US/UK/EMEA shift
• Understanding of SaaS products
• Understanding of different technology stacks, programming concepts, integrations (REST APIs) with cloud systems
• Fast learner and can pick up new technologies
• Excellent written and verbal communication skills
• Soft skills to interact with customers over the phone or video calls
• Capable of working with cross-functional teams to solve business and tech problems
• Project management skills

Skills Required
Saas, Communication Skills, Software Development, Programming, Project Management