Work Location: Chennai (Siruseri)
Mode: Work From Office (Mon-Fri)
Skill: Non-Voice (BPO)
Shift: Yes
Domain: Banking (Pension / Insurance / Investments)
Education qualification Bachelors' Degree – should have completed degree on or after 01/04/2021.
Work experience – Min 2 to 3 years in BPO BFSI sector.
Job Description:
Your day-to-day responsibilities include:
- Deliver customer query resolution across a number of customer contact channels, consistently meeting performance indicators in accuracy and timeliness.
- Provide support on business processes, policies, and procedures.
- Develop an understanding of the customer and business requirements.
- Achieve predefined quality levels to meet and exceed customer SLAs.
- Display skills and behaviours required to be truly customer centric and maintain a focus on the customer throughout every interaction.
- Identify challenges to performance and support improvements to enhance the efficiency of your team.
- Keep accurate records of operations and log incidents.
- Interpret, analyse data related to customer requests and queries and act accordingly.
Skills we can't do without:
- Good communication skills
- The ability to convey information simply and concisely.
- Previous experience working in Life and Pensions or Financial Services
- Good oral and written communication, which is accurate and compliant.
- Ability to work collaboratively and input ideas and suggestions into group activities.
- Good time management skills and is organised.
- Easily adapts to changing priorities.
- Ability to plan and work to tight timelines without compromising accuracy.
- Ability to influence colleagues and stakeholders tactfully.
- Has the Customer at the forefront of everything that they do and committed to building relationships.
Skills Required
Anti Money Laundering, Banking, Risk Assessment, Data Analysis, Transaction Monitoring, Ms Excel, Financial Reporting, Non-voice, Customer Service
