Customer Service Specialist

Job Description – AR Collections Executive (Accounts Receivable Collections)

Job Title: Customer support Specialist II

Department: Finance / Accounts Receivable

Location: [Chennai Ambit]

Shift: [Night Shift]

Salary: 5.5L, Exceptions 6 L

Job Summary

The AR Collections Executive is responsible for managing outstanding receivables, following up with customers for overdue payments, resolving billing disputes, and ensuring timely collection of invoices while maintaining positive customer relationships.

Key Responsibilities

• Monitor customer accounts to identify overdue invoices and outstanding balances.
• Contact customers via phone, email, and other communication channels to collect payments.
• Follow up on delinquent accounts and negotiate payment arrangements when required.
• Investigate and resolve invoice, billing, and payment discrepancies.
• Maintain accurate records of collection activities in ERP/CRM systems.
• Reconcile customer accounts and update payment status regularly.
• Collaborate with Sales, Customer Service, and Finance teams to resolve payment issues.
• Prepare aging reports and collection status updates for management.
• Ensure compliance with company policies and collection procedures.
• Meet monthly collection targets and reduce Days Sales Outstanding (DSO).

Required Qualifications

• Bachelor's degree in commerce, Finance, Accounting, Business Administration, or related field.
• 1– 3years of experience in Accounts Receivable, Collections, or Order-to-Cash (O2C) processes.
• Knowledge of AR aging, cash applications, collections, and dispute management.
• Strong communication and negotiation skills.
• Proficiency in MS Excel and reporting tools.

Preferred Skills

• Customer service orientation and relationship management.
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy.
• Ability to work under pressure and meet collection targets.
• Experience in international collections (US/UK/APAC) is an advantage.

Key Performance Indicators (KPIs)

• Collection effectiveness rate.
• Reduction in overdue receivables.
• DSO improvement.
• Aging bucket management.
• Resolution turnaround time for disputes.

Experience: 1–5+ Years

Employment Type: Full-Time

For more information reach out to HR - Neha

8008325085

mamidi.neha@teleperformancedibs.com