Assistant Manager - Business ExcellenceMetLife • Jaipur, India

Assistant Manager - Business Excellence

MetLife • Jaipur, India

22 days ago

Job description

Technical Skills

Expertise in Power Platform tools:

Power Automate (Desktop & Cloud flows)
Power BI (Including DAX - Data Analysis Expressions)
Power Apps (Canvas & Model-driven)
M365 Copilot (Chat, Studio, Agent development)
SharePoint Site

Working knowledge of VBA scripting, SQL, Python, Generative AI, Tableau, and RPA tools.
Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
Capability to deliver training sessions on automation and Power Platform tools.
Strong analytical skills include capacity planning, effort estimation, FTE modeling, and predictive analysis.

Functional Requirements

Experience: 4–7 years in Business Excellence / Process Improvement / Automation.
Proven ability to identify process gaps and apply structured root cause analysis to deliver sustainable solutions.
Strong stakeholder management skills with the ability to collaborate, influence, and drive outcomes.
Ability to plan, analyze, and drive continuous improvement and innovation initiatives.
Excellent communication, interpersonal, and project management skills.
Ability to engage with senior leadership, business partners, and global stakeholders.

Process-Specific Skills

Hands-on experience in creation of tools for:

Workflow automation
Data extraction and transformation
Development of Copilot agents and chatbots
Develop intuitive Power BI dashboards incorporating DAX-based calculations

Ability to drive an efficiency-focused and high-performance work environment.
Strong collaboration skills across cross-functional teams with diverse requirements.

Soft Skills

Excellent verbal, written, and listening skills.
Strong decision-making capability with a results-oriented mindset.
Effective negotiation and influencing skills.
Ability to think creatively and drive innovative problem-solving.
Strong relationship management with internal and external stakeholders.
Ability to identify business needs and evaluate alternative solutions.

Key Responsibilities

Operational Excellence & Strategy
Lead and implement business excellence initiatives aligned with organizational goals.
Identify and eliminate inefficiencies across key operational functions (e.g., underwriting, claims, customer service).
Project Leadership
Manage end-to-end cross-functional projects, including automation and transformation programs.
Develop business cases, define KPIs, and ensure effective benefits realization and tracking.
Process Improvement
Analyze existing processes to identify gaps and inefficiencies.
Apply data-driven methodologies to implement optimized solutions.
Facilitate root cause analysis and corrective/preventive actions.
Compliance & Risk Management
Ensure adherence to regulatory requirements and internal governance standards.
Identify operational risks and implement mitigation strategies.
Team Development & Collaboration
Mentor and coach team members on power tools.
Foster a culture of innovation, accountability, and continuous improvement.
Drive collaboration across functions to achieve business objectives.

Skills Required
Rpa Tools, Sql, Tableau, Python

Create a job alert for this search

Assistant Manager - Business Excellence • Jaipur, India

Similar jobs

B2B Growth / Performance Marketer

RcruitableJaipur, Rajasthan, IN

Our sister company, Capital Placement, is a dual-sided marketplace.Employers on one side, early-career talent on the other, and our job is to match the two.At CP, our sales team currently owns the ... Show more

Team leader - Wealth Management

Vitasta Consulting Pvt LtdJaipur, RJ, Chandigarh, IN

Understand clients’ investment needs in detail and create long-term asset allocation strategies aligned with their financial goals.Acquire and advise HNI / UHNI clients across multiple asset ... Show more