Lead Specialist GES Q2C Collections

Job Title: Lead Specialist GES Q2C Collections

Location: Hyderabad India

We are looking for a detail-oriented Collection Specialist to join our Credit Management team within Financial Shared this role you will be responsible for managing customer collections reducing overdue receivables minimizing credit risk and ensuring healthy cash flow. You will partner with internal and external stakeholders drive proactive collections activities support insolvency and insurance processes and contribute to continuous improvements in global credit management operations.

At dsm-firmenich being a force for good is not optional. Diversity Equity & Inclusion is a shared responsibility woven into our daily work benefiting our People Customers & Communities and driving business value. Equal access to opportunities is a given belonging is a shared feeling authenticity is celebrated.

Your key responsibilities

• Manage a portfolio of customers by proactively monitoring accounts receivable balances and driving timely collections activities.
• Conduct collection calls follow dunning procedures resolve payment disputes and reduce overdue receivables.
• Act as a credit insurance and collections specialist supporting bad debt recovery insolvency cases and external collection agencies.
• Assess customer creditworthiness monitor financial risks and recommend appropriate credit management actions.
• Serve as the primary point of contact for internal and external stakeholders providing guidance on credit and collection matters.
• Drive process improvements maintain accurate documentation ensure KPI achievement and support internal controls and compliance activities.

We Bring

• A purpose-led performance-driven work environment.
• Opportunities to lead complex workplace operations and projects.
• A collaborative culture that values innovation and operational excellence.
• Career growth across functions sites and global teams.
• Continuous learning and development through structured programs.
• An inclusive supportive workplace that encourages new ideas.

You bring

• Bachelors degree in Finance Economics Accounting or a related discipline.
• Minimum 3 years of experience in Credit Management Accounts Receivable Collections or Credit Control functions.
• Strong knowledge of collection processes credit risk assessment insolvency procedures and accounts receivable management.
• Hands-on experience with SAP FICO FSCM or similar ERP systems in a shared services environment.
• Proven ability to manage customer interactions negotiate payments resolve disputes and influence stakeholders effectively.
• Excellent analytical communication stakeholder management and customer service skills with the ability to work in a multicultural global environment.

About dsm-firmenich

At dsm-firmenich we dont just meet expectations we go beyond them. Join our global team powered by science creativity and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare the impact of your work here will be felt by millions every single day. Whether its fragrance that helps you focus alternative meat thats better for the planet or reducing sugar without losing flavor this is where you help shape the future of nutrition health and beauty for everyone everywhere. And while youre making a difference well make sure youre growing too. With learning that never stops a culture that lifts you up and the freedom to move across businesses teams and borders. Your voice matters here. And your ideas Theyre essential to our future. Because real progress only happens when wego beyond together.

Our application process

Interested in this position Please apply online by uploading your resume in English via our career portal ( For further information please contact Teena Khan Talent Acquisition Business Partner ().

Inclusion belonging and equal opportunity statement

At dsm-firmenich we believe being a force for good starts with the way we treat each other. When people feel supported included and free to be themselves they do their best work and thats exactly the kind of culture were building. A place where opportunity is truly equal authenticity is celebrated and everyone has the chance to grow contribute and feel they belong.

Were proud to be an equal opportunity employer and were serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing were committed to reflecting the world we serve. We welcome candidates from all backgrounds no matter your gender ethnicity sexual orientation or anything else that makes you you. And if you have a disability or need any support through the application process were here to help just let us know what you need and well do everything we can to make it work.

Agency statement

Were managing this search directly at dsm-firmenich. Were not accepting agency submissions or proposals involving fees or commissions for this role.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1