Job Purpose
The job holder will support the implementation and ongoing maintenance of the Operational Resilience framework.
Key Result Areas
Reporting to the Head of Business Continuity and Operational Resilience, this role is responsible for ensuring the effective implementation of the Operational Resilience Framework while supporting Crisis Management activities across the Group.
Operational Resilience
• Support the strategic direction, development, and implementation of the Operational Resilience Framework across Mashreq Group.
• Liaise with stakeholders across business units to proactively identify, map, document, and assess Critical Business Services.
• Facilitate cross-functional collaboration by engaging representatives from relevant departments, risk teams, and business units to ensure accurate identification and assessment of critical services.
• Define impact tolerances and acceptable levels of disruption for each Critical Business Service.
• Assist in developing recovery capabilities and support initiatives aimed at strengthening resilience across critical business services.
• Conduct periodic reviews of Business Impact Analyses and Threat Assessments, identifying internal and external risks, their likelihood, and potential impacts
• Support business units across the Group in developing, maintaining, and exercising their Business Continuity Plans.
• Serve as the subject matter expert (SME) on all aspects related to Operational Resilience and crisis management.
• Coordinate and effectively engage with stakeholders across the Group, including Technology, Third-Party Management, Security and other relevant business units.
• Lead and manage crisis management response during incidents ensuring effective communication and coordination for stakeholders across the group.
• Develop, facilitate, and execute crisis management simulation exercises for business units and the Crisis Management Team.
• Remain flexible and support any additional resilience-related activities required to address emerging challenges.
Operating Environment, Framework & Boundaries and Working Relationship
Regular interaction and working relationship with:
• Group operational risk management team in Head office, UAE;
• Unit Heads, BURM, BURAs and business continuity coordinators in Segments, Divisions, Countries, Subsidiaries and Business Units; and
• Members of staff in second line functions including compliance and Information security and Third parties Risk.
• Support functions such as third parties Management, Security, Technology, Administration and Procurement
Skills, knowledge and experience
• Minimum of 10 years’ experience in the financial industry, including at least 8 years in Business Continuity, Crisis Management, or Operational Resilience.
• Strong knowledge of local and international regulations, including NCEMA, UAE Central Bank Operational Resilience Regulations, ISO 22361:2022, ISO 22301:2019, Basel Principles for Operational Resilience, FCA/PRA regulations, and DORA.
• Professional certification from the Business Continuity Institute (e.g., CBCI) or Certified Business Continuity Professional (CBCP) is required.
• Excellent written and verbal communication skills, with the ability to synthesize complex concepts into clear, concise, and actionable information.
• Collaborative team player with strong initiative and the ability to work effectively across cross-functional teams.
• Strong stakeholder management and problem solving skills, with the ability to navigate ambiguity and drive outcomes.
• A passion for Operational Resilience, safeguarding our customers, business operations, and strengthening enterprise wide resilience.
• Risk mindset, with the ability to proactively identify, understand, discuss, and act on current and emerging risks.
• Strong interpersonal, communication, and presentation skills, with the ability to influence and engage diverse audiences.
Senior Manager -Operational Resilience • Kanpur, IN
Company Description First Choice Business Debt Solutions is dedicated to helping small businesses, particularly Construction, Trade, and Trucking companies, overcome financial hardships caused by M... Show more
We’re hiring: Project Manager - CAWI (Online Sampling) Location: Noida Work Mode: Onsite Company: Insights Opinion Insights Opinion is looking for an experienced Project Manager - CAWI to manage o... Show more
A Senior Analyst I works with our clients (banks and non-bank financial institutions) to provide advice and counsel in order to help them fight financial crime and mitigate financial crime risks.Th... Show more
We’re hiring: Project Manager - Healthcare (Online Sampling) Location: Noida Work Mode: Onsite Company: Insights Opinion Insights Opinion is looking for an experienced Project Manager - Healthcare... Show more
Manager – Learner Experience & Program Operations Role Overview We are looking for an execution-oriented Manager to lead learner support operations, manage a team of approximately 10 members, hand... Show more
About Revolut People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.Our powerhouse of products — inclu... Show more
Company Overview: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.I... Show more
About Revolut People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.Our powerhouse of products — includ... Show more
Company Description FenixCommerce is an AI-powered, end-to-end delivery management platform that helps eCommerce retailers reduce shipping costs by 10–25% and increase conversion rates by up to 40... Show more
About the Role ABP Network is looking for a dynamic and results-driven “Partnerships Manager – Content Syndication” to lead and expand our content distribution ecosystem across India and internatio... Show more
About Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It ... Show more
Job Title: Account Manager- Farming (US Staffing – Implementation Partners) Location: Noida (Onsite) Department: US Staffing Employment Type: Full-time About Net2Source Net2Source Inc.YoY grow... Show more
Strategy Manager/Senior Manager: Cables Experience: 1-4 years of experience in consulting firms such as MBB/Big-4 Reporting To : SBU Head Cables Location: Havells Head Office Noida –Work from Off... Show more
At PwC, your work makes a difference.Join our Capital Projects & Infrastructure (CP&I) team to shape the future of large-scale Thermal Power and Energy Infrastructure projects through innovation, t... Show more
Partner Operations Manager, University Partnerships – Job Description Role Summary The Partner Operations Manager (POM) serves as the primary operational partner between Emeritus and its universit... Show more
Job Purpose The job holder will support the implementation and ongoing maintenance of the Operational Resilience framework.Key Result Areas Reporting to the Head of Business Continuity and Operatio... Show more
Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it.AI and digital innovation are transforming the way businesses work, and we’re at the forefront... Show more
Aelum Consulting is a ServiceNow Partner helping enterprises accelerate digital transformation through workflow automation, enterprise service management, AI-driven solutions, and consulting servic... Show more
Role Summary We’re looking for a hands-on Technical Project Manager to drive delivery of custom ERP solutions, integrations, and internally developed ISV products.This is not a coordination-only ro... Show more
Job Title: Manager – Strategic Partnerships Location: Noida (Sector 59) Department: Strategic Partnerships Reporting To: Business Head / Director – Partnerships About Magic Billion Magic Billion i... Show more
){kind=logo}
